System Admin, Desktop Suppor Engineer

Rajasekar Raja

*************@*****.*** 888-***-****

Krishnagiri 635204, Tamil Nadu Languages: English, Tamil, Kannada Objective

IT Support & System Administrator with 7+ years of experience in desktop, server, and network support. Skilled in IT infrastructure management, troubleshooting, and remote support with strong teamwork and communication abilities. Technical Skills

● Servers/Network: Windows Server 2022, 2019, 2012 R2, Active Directory, DNS, DHCP, Group Policy, WSUS, WDS

● Clients: Windows 7/8/10/11, Linux, macOS, Android

● Remote Tools: RDC, Tight NC, Quick assist,, Any Desk, TeamViewer

● Mail & Collaboration: MS Outlook, Office 365 (PST Backup/Restore)

● IT Administration: User/Group Management, Patch & Security Updates, Printer Configuration

● Antivirus: Symantec, Norton, McAfee

● Other Skills: Network troubleshooting, Hardware/OS support, Ticketing tools

(Symphony Summit)

● Ticketing Tool: Freshworks, OneIT

● Asset Management: SnipIT, OneIT

Professional Experience

Desktop Support Engineer

Source Trendz Consulting Pvt Ltd – Client TATA Electronics -Hosur Apr 2024 – Present

Provided technical support and maintenance for Windows systems (500 Users)

Team Management

Managed user identities and access using Active Directory

Supported Office 365 administration, including user mailbox setup, license management, and troubleshooting Outlook, Teams, and OneDrive.

New user account creating and setting up hardware for new hires.

Assisted users with SSO (SAP Single Sign-On) login issues and coordinated with application teams for resolution.

Delivered excellent customer service, maintaining a high first-call resolution rate for support call and tickets.

Delivered remote support using Teams, WebEx, and Quick Assist. Troubleshoot VPN tools like Juniper, Forti Client

Desktop Support Engineer

Inspace Technologies PVT ltd, ( Optum healthcare Pvt Ltd) Coimbatore Nov 2022 – Mar 2024

Monitoring and maintaining the proper functioning of hardware, software, and networking systems to ensure seamless operations.

Installation, Configuration, and troubleshooting of Microsoft Outlook versions 2010, 2013, 2016, 2019 and O365.

Troubleshoot and resolve hardware and software issues promptly, minimizing disruptions to operations.

Ensured the regular and timely backup of critical data and system resources.

Keeping the systems up to date by promptly installing new versions of operating systems, application software and service packs

Providing remote support to different locations through VNC, Quick assist Any desk and TeamViewer

Network and Shared Printer configuration on Desktop PCs and Laptops

Install and configure LAN/WAN network and Wi-Fi Access Point

Installation, configuration, and maintenance of video surveillance systems including NVR, DVR, and CCTV cameras.

Ensuring timely response and resolution of support calls in adherence with SLA guidelines

Collaborate with vendors for hardware repairs and warranty support

Managing and maintaining inventory of IT assets and ensuring their proper functioning and maintenance

Creating and updating technical documentation pertaining to system configurations, processes, and procedure

System Service Engineer

Midass System Product May 2015 – Apr 2020

● Desktop, Laptop, Printer, CCTV Hardware and software Fieldwork Support Engineer Education

● Bsc Computer Science - Bharathidasan University - Trichy - Final year

● HSC – PRG Boys Hr.Sec School - Nagarasampatti – 73%

● SSLC PRG Boys Hr.Sec School – Nagarasampatti – 66% CERTIFICATION

A+N+ (Hardware & Networking)

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