Entry-Level Remote Customer Service Support

SEAN LATTANY

Waldorf, MD 227-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Entry-level customer service professional with hands-on volunteer experience in a fast-paced barbershop environment. Skilled in phone and email etiquette, appointment scheduling, and maintaining organized workflows using Google Workspace and Microsoft Office. Quick to master new digital tools and deliver friendly, reliable support. Seeking a remote customer service role to leverage strong communication and problem-solving abilities.

CORE SKILLS & COMPETENCIES

•Digital Literacy & Software: Proficient in Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel), communication platforms (Slack, Zoom, Discord, MS Teams), and email client management, Eager and quick to learn proprietary software

•Customer Relations: Warm, professional phone/chat etiquette and active listening skills developed through face-to-face client interactions

•Organization & Task Management: Experienced in appointment scheduling, front-desk coordination, and prioritizing tasks in busy environments

•Typing Speed: 45+ Words Per Minute (WPM) with high accuracy

•Problem-Solving & Adaptability: Eager to learn new workflows, guidelines, and systems with minimal supervision

EXPERIENCE & VOLUNTEER WORK

Local Barbershop Sep 2021 - Jun 2023

Volunteer Assistant Waldorf, MD

•Customer Service: Welcomed clients warmly upon arrival, answered inquiries via phone and email, and provided a hospitable environment to build customer loyalty.

•Schedule Coordination: Assisted barbers in managing client appointments, taking phone bookings, coordinating waitlists during peak hours, and maintaining calendars using Google Workspace.

•Inventory & Supplies: Maintained and tracked product inventory levels, notifying staff when restocking was required to ensure smooth daily operations.

•Facilities Maintenance: Managed sanitation protocols for equipment, workstations, and reception areas, ensuring compliance with hygiene standards.

•Communication Platforms: Utilized email client management and collaboration tools (Slack, MS Teams) to facilitate internal communication and follow up with clients in a professional, timely manner.

EDUCATION

General Studies / Continuing Education

Westlake High School

High School Diploma

ACHIEVEMENTS

• Personal Goal Achievement (Fitness & Discipline):Successfully lost 130 pounds over a two-year period through self-directed consistency in walking, weightlifting, running, and yoga. This journey built a lifelong habit of self-motivation, goal-tracking, and resilience-skills that translate directly to staying focused and self-driven in a remote work environment.

•Strategic Gaming & Reading:Refines analytical thinking, problem-solving under pressure, and advanced language comprehension.

•Cooking:Demonstrates attention to detail, process following, and multi-tasking skills.

•Exploration:Passionate about learning new skills, trying out new digital tools, and adapting to new challenges.

Sep 2023 - Present

Jun 2023

Waldorf, MD

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