E-Commerce Team Trainer and Gym Owner

Doug Lubking - **** Rockstone Place, Henrico, Virginia 23238 804-***-**** ******@*****.***

EXPERIENCE

Whole Foods Market, Short Pump, Virginia - E-Commerce Team Trainer

*/**** – 3/2025

Transferred over 75 employees from Amazon shopper to Whole Foods shopper in under one month

Ensure new and ongoing store and team training programs are successfully delivered and completed

Work within training deadlines and goals, attending all team meetings as appropriate

Coordinate with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts

Coordinate with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion

Facilitate team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts

Always an Elite shopper – Gold or Platinum (amount of orders per month)

Act as a role model for constant food safety, sanitation procedures, and occupational safety

Consistently practice and model proper care, use, and maintain all team equipment and PPE

Completed the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training

Maintains engagement with all communication platforms

Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems

Gym Quest Gymnastics, Rockville, Virginia - Owner

5/2001 – Present

Drive the everyday operations of the business. In my role I guide our team, recruit and train staff, direct budgets, and planning, negotiate contracts, and implement operational procedures, and manage projects of all sizes

Created the business from scratch by honing in on our organizational Vision, Mission, and Values

Streamlined the onboarding and training processes by writing the employee handbook

Managed executive level relationships, internally and externally

Motivate for effective teamwork and develop deep relationships that increase staff retention

Increased the visibility of company online presence 100% by creating the web site through Wix

Create and monitor via reporting marketing strategy and actively use social media marketing tools such as Instagram and Facebook to increase student enrollment by 40%

Marketing efforts that increased athlete registrations of the annual Jerrell Steele Invitational from 200 athletes to over 2,000 athletes

Other points

39 years of coaching Gymnastics. Providing safe training for over 1000 athletes

25 years project management hosting the Jerrell Steele meet – the largest co ed meet in the east coast we have had over 2000 competitors, with over 300 coaches, and over 10,000 spectators

20 years as state director for VA Men’s gymnastics. Responsible for ensuring over 200 coaches were trained correctly, had background checks, safe sport, safety certification, and USA Gymnastics membership. I communicated with USAG regarding training, education, and direction and carried it forward to the coaches as required

EDUCATION

West Chester University, West Chester, Pennsylvania – Semester away from BA

SKILLS

Human Resources, Vendor Management, Contract Negotiations, Staff Management, Recruiting and Training, Microsoft Office Suite, Customer Service, Consulting, Supervising, Delegating, Marketing, Project Management, Gymnastics Coaching

CERTIFICATIONS

VA Safe Serve Certification

NCSI Background Clearance

USA Gymnastics Safety Certified

Safe Sport Certified

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