Assistant Store Manager & Hospitality Lead
Resume:
Shawndra Jackson
Assistant Store Manager
Miami, FL 33179
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager (GM)
McDonald's-St Simons Is, GA
August 2017 to Present
Front Desk Receptionist
Holiday Inn Express and Suites-Saint Simons Island, GA June 2020 to May 2022
• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
• Report any accidents or injuries to senior management staff immediately Assistant Store Manager
Follett Corporation-Brunswick, GA
December 2016 to March 2018
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources Patient Care Technician
Patient Care Tech
August 2013 to November 2016
August 2013 to November 2016
• Prepare patients for examination and treatments
• Administer injections and apply dressings
• Maintain supplies and equipment including keeping them clean and sterilized
• Schedule Patient Appointments
• Drove Patient to and from doctor appointments
• Prepare patients for examination and treatments
• Maintain supplies and equipment including keeping them clean and sterilized
• Schedule lab tests
Medical Aide
• Pulled and filed patient medical records
• Prepared patient medical records
• Organized lab results and patient records
• Collated fact sheets and other information for patients Education
GED
Jacksonville Job Corps Center
2005
High school diploma or GED
Skills
• Accounting
• Windows
• Technical Proficiency
• Collaborate with healthcare professionals
• Community advocacy
• Empathy
• Client services
• Financial software
• Merchandising
• Epic
• Addiction counseling
• Multi-line phone systems
• Math
• Team development
• Customer complaint resolution
• Medical Scheduling
• Hotel experience
• Guest relations
• Refund processing
• Patient Care
• Guest services
• Environmental services
• Clerical experience
• Hospital experience
• Negotiation
• Operations management
• Security
• Calendar management
• Management
• Adobe Acrobat
• Front desk
• Social media management
• Sanitation
• Customer support - Customer support experience (16-20 years)
• Customer service
• Business management
• Integrity
• Data collection
• OSHA
• Maintaining an organized workspace
• Interpersonal skills
• Hotel and accommodations guest check-out
• Crisis management
• Concierge services
• Medical Records
• Leadership
• Microsoft Word
• Employee Evaluation
• Supervising experience
• Quick service & fast food restaurant
• Public speaking
• Laboratory Experience
• Warehouse experience
• Behavioral health
• Medication administration
• Cash management
• Store Management Experience
• Search engines
• Word processing
• Receiving shipments
• Filing
• Prescription processing
• Hotel management
• Crisis intervention
• Patient interaction
• Microsoft Office
• Restaurant experience
• Cash handling
• Hospitality
• Store management
• Conflict management
• Medical Office Experience
• Public health
• Active listening
• OPERA
• Writing skills
• Medical office management
• Warehouse management system
• Insurance Verification
• Ability to follow instructions
• Retail Management
• Microsoft Powerpoint
• Time management
• Microsoft Outlook
• Property management tools
• Intake
• Venue guest services
• Experience Administering Injections
• Janitorial experience
• Revenue growth
• Employment law
• Continuous improvement
• Computer hardware
• Data entry
• Technical support
• Organizational skills
• Sales
• Phlebotomy
• Patient monitoring
• Order fulfillment
• Proofreading
• Analysis skills
• Retail sales
• Background checks
• Inventory management
• Shipping & receiving
• Cash register
• Grocery store
• Office management
• Food service management
• Case management
• Project management software
• Venipuncture
• Forecasting
• Working with high schoolers
• Computer operation
• Hotel and accommodations guest check-in
• Driving
• Microsoft Excel
• Inpatient
• Salesforce
• Experience with individuals with mental health conditions
• Google Workspace
• Attention to detail
• Task prioritization
• Live-in employment
• Revenue target achievement
Certifications and Licenses
Driver's License
CPR Certification
Pharmacy Intern License
Certified Behavioral Health Technician
TWIC Card
Food Safety Certification
First Aid Certification
ServSafe
Food Handler Certification
AED Certification
BLS Certification
Non-CDL Class C
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