Customer Service Pro - 15+ Years Experience

TIARA SCOTT

Charlotte, NC 980-***-**** ************@*****.***

Professional Summary

Dedicated Customer Service Professional with over 15 years of experience providing exceptional customer support in call center, healthcare, financial services, telecommunications, and office environments. Proven ability to resolve complex customer concerns, manage high-volume interactions, and deliver first-call resolution while maintaining a positive customer experience.

Professional Experience

Customer Service Representative

iQor (T-Mobile for Business) Charlotte, NC September 2021 – Present

Provide customer support for business wireless accounts, including billing, payments, technical support, and account maintenance.

Process insurance claims and assist with device upgrades, line additions, and account modifications.

Maintain detailed account documentation while delivering excellent customer service.

Customer Service Representative

Wells Fargo Charlotte, NC October 2015 – December 2020

Resolved complex customer inquiries through research and problem-solving.

Processed transactions accurately and delivered first-call resolution whenever possible.

Provided exceptional customer care while maintaining compliance and confidentiality.

Front Desk Receptionist

MyEyeDr. Charlotte, NC September 2011 – October 2015

Managed patient check-in and check-out processes.

Verified insurance coverage and educated patients on benefits and payment options.

Scheduled appointments and supported daily office operations.

Customer Service Representative

Xerox (Blue Cross Blue Shield Support) Charlotte, NC January 2009 – August 2011

Assisted healthcare providers and members with insurance benefits, claims, and billing inquiries.

Processed enrollments and documented customer interactions accurately.

Managed high call volumes while maintaining quality service.

General Cleaner

IH Services, Inc. Charlotte, NC March 2006 – January 2009

Maintained cleanliness and sanitation standards in a warehouse environment.

Followed safety procedures and properly handled cleaning chemicals.

Education

High School Diploma

Kennedy Charter Public School, Charlotte, NC

Skills

Customer Service, Customer Support, Call Center Operations, Account Management, Technical Support, Data Entry, Microsoft Word, Microsoft Excel, Phone Etiquette, Communication Skills, Problem Solving, Time Management, Front Desk Operations, Insurance Verification, Cash Handling, Scheduling, Organizational Skills.

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