Administrative IT Support Specialist

KYEASHA BRADLEY

Washington, DC 202-***-**** **************.**@*****.***

SUMMARY

Results driven and technically adept administrative professional with a superior work ethic and excellent client satisfaction history. Looking to secure a position in Information Technology where my skills and abilities will be fully utilized.

SKILLS AND PROFICIENCIES

• Office Administration and Organization • Microsoft Word, PowerPoint, Excel

• Customer Service and Teambuilding • Cloud-Based Meeting Applications

• Bookkeeping and Account Billing • Data-Entry and Reporting

• Effective Communication Skills • Problem-Solving and Time-Management EXPERIENCE

FEMA July 2021 – May 2025

Human Service Specialist

• Answered calls and supported clients with data processing.

• Verified identities and created case records.

• Managed backlog updates and HQ call transfers.

CRP Corp. March 2021 – May 2022

Data Entry Operator

• Handled customer service calls and updated client records.

• Verified benefits information and transferred calls.

• Created new client records and managed backlogs. Amazon, Springfield, VA April 2019 – March 2020

Customer Service Representative

• Exceeded revenue quotas through marketing campaigns.

• Assisted customers with accounts and promotions.

• Liaised with vendors and coordinated special orders.

• Analyzed customer feedback with internal teams.

Allied Universal, Washington, DC October 2017 – April 2019 Administration Officer

• Performed bookkeeping and processed customer invoices.

• Managed office operations, scheduling, and filing.

• Led staff development and coaching.

• Managed employee database and staff scheduling.

Spirit of Washington, Washington, DC July 2015 – September 2017 Program Coordinator

• Maintained production timetables and quality standards.

• Scheduled and supervised staff meetings for strategic planning.

• Reduced costs while improving operational performance.

• Collaborated cross-functionally on organizational change. EDUCATION

Croom High School Washington, DC

High School Diploma, May 2012

CERTIFICATIONS

DC Infrastructure Academy – I.T. Fundamentals Washington, DC March 2021 Business Technology Certification West Virginia, VA June 2016

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