Customer Service Operations & Logistics Leader

Aaron Junior

Johnston, Rhode Island ***** 401-***-**** or 401-***-**** **********@*****.***

Professional Profile

Highly organized and results-driven Operations & Logistics Leader with over 12 years of experience directing high-volume event operations, facility management, and cross-functional teams. Proven track record as a Third-Shift Lead Foreman, successfully managing large-scale logistics, blueprint execution, and personnel scheduling under tight deadlines. Adept at coordinating complex project setups, optimizing workflow efficiencies, and maintaining rigorous quality and safety standards. Strong communicator skilled at bridging the gap between client expectations, labor teams, and senior management.

Core Competencies & Skills

Operations & Leadership: Shift Supervision, Team Building & Training, Resource Scheduling, Project Management, Vendor Coordination.

Logistics & Technical: Blueprint & Schematic Interpretation, Fleet/Forklift Operation, Resource Allocation, Inventory Control.

Software & Technology: Microsoft Office Suite (Word, Excel, PowerPoint), Digital Asset Management, System Automation.

Problem Solving: Crisis Management, Workflow Optimization, Quality Assurance, Health & Safety Compliance.

Professional Experience

Rhode Island Convention Center (Local 271) Providence, RI Third-Shift Lead Foreman / Laborer 2012 – 2024

Team Leadership: Promoted to Lead Foreman to spearhead overnight labor teams, establishing shift schedules, enforcing safety protocols, and ensuring maximum productivity across high-volume operations.

Logistics & Project Execution: Directed the precise assembly, transport, and breakdown of complex staging, seating, and asset layouts for major high-profile conventions (e.g., Comic-Con, regional exhibitions).

Technical Interpretation: Analyzed architectural blueprints and event floor plans to systematically map out floor spaces and delegate tasks, eliminating setup errors.

Facility & Asset Management: Maintained strict oversight of facility-wide compliance, safety inspections, and high-standard sanitation operations across multi-acre event spaces.

Equipment Operations: Safely operated forklifts and heavy machinery to move high-value event materials, maintaining a zero-accident safety record.

NEL/CPS Career Academy (Summer Program) Cranston, RI Operations & Facilities Assistant 2010 – 2013

Technical Support: Delivered ad-hoc technical troubleshooting and digital support to educational administrators and teaching staff.

Logistics & Maintenance: Coordinated large-scale asset relocation, furniture configurations, and facility upkeep to prepare campus grounds for seasonal operations.

Project Coordination: Led minor carpentry and landscaping initiatives, managing materials and timeline targets effectively.

Education

NEL/CPS Career Academy Cranston, RI High School Diploma — Focus on Technical & Professional Development Graduated 2013

Honors & Recognition: Recipient of Honor Roll Certificate, Perfect Attendance Award, and Student of the Month.

Community Leadership & Impact

Media Production: Volunteered technical skills to record and produce local broadcast programming (The Hour with Bob Show) and multi-media event coverage for regional community drives.

Logistics Volunteer: Coordinated inventory distribution and donation logistics for high-volume charitable initiatives, including the Toys for Tots Holiday Drive at Warwick Mall and local Thanksgiving Food Drives.

Professional References

Tommy Perrotta Union Steward Rhode Island Convention Center & Local 271 Phone: 401-***-****

Ms. Coppola World-of-Work Educator NEL/CPS Career Academy Phone: 401-***-****

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