Experienced HVAC Dispatcher and Patient Care Assistant
Resume:
Kelly Smith
Zephyrhills, FL *****
******.****@*****.***
Career summary:
I am looking for the opportunity to work in a professional setting allowing me to contribute my experience and become one part of a successful team. I have always worked well in fast paced environments where quick thinking and decision making were vital for a positive outcome. I place high priority in organization and attention to details. I am out going and love to work with people. I look forward to taking on any challenge.
Authorized to work in the US for any employer
Work Experience
HVAC Dispatcher
Fogel Services - Summerville, SC
January 2019 to March 2024
Responsibilities
Calling and scheduling preventative maintenance.
Adding new customers.
Emailing registration information to new home owners. Selling extended warranties and signing new customers up for regular preventative maintenance. Selling and ordering accessories for HVAC systems. CCHT
Fresenius Medical Care - N Charleston, SC
January 2016 to August 2017
Responsibilities
Responsible for daily patient care. Ensuring all patients are comfortable, treatments started and vitals were monitored. Keeping documentation current. Making sure all safety standards and HIPPA/PHI rules were met and held to standards required.
Accomplishments
CCHT, preceptor, BLS. I have only spent a short time with Fresenius and take great pride in the relationships I have made with our PT's.
Administrative Assistant
DaVita - Charleston, SC
March 2014 to November 2015
As the AA, I was the often the first contact the patients and their families would have with the clinic. I always insured that they were made comfortable and were aware of what was going on. I saw to all required paper work and made sure it was explained to the patient and family.I handled all intake and discharges being responsible for patient information and documentation. I made sure all charts were kept current and orders were completed. I schedule patient appointments and always made sure the physicians had all that they needed.
In this role I was also responsible for ordering all medications for the RN's, all needed supplies used on the floor, office and kitchen supplies.
This was a position I truly enjoyed and look forward for the chance to step back into it. CCHT
DaVita Dialysis
March 2012 to November 2015
In this role I worked directly with patient care. Making sure treatments were started, via AV fistula/graft cannulation, and ended successfully, monitoring vitals during treatment and charting every 30 minutes. I also completed a three day course to add the role of preceptor to my job title. PCT
DaVita Dialysis
2012 to 2015
Responsibilities
As a PCT I dealt directly with patient care. I worked closely with the RN"s to ensure patient treatments were run successfully. I was responsible for keeping stock on the clinic floor and setting up for the next days treatments.
Education
Paient care, phlebotomty, CNA
Trident Technical College - N Charleston, SC
March 2011 to March 2012
Skills
• Customer Service (10+ years)
• Training (5 years)
• Office Management (2 years)
• Documentation Review
• HVAC
• Phone etiquette
• Computer skills
• Dispatching
• Sales
• Microsoft Excel
• Organizational skills
• Communication skills
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Typing
• Data entry
• English
Certifications and Licenses
CNA
June 2015 to 2017
BLS/CPR
Driver's License
Additional Information
Prior to entering the Health Care field, I ran my own successful salon for many years. I have prior experience in the food service industry helping to open three restaurants in CA., NV and SC. I managed the training of new employees for all three. I succeeded at these positions with a great sense of organization, attention to detail, and time management.
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