Customer Support & Vendor Relations Manager

Robin L. Blethen

Sparta, NC ***** 336-***-**** ********@*******.***

CUSTOMER SUPPORT MANAGER

Customer Support Manager with extensive experience in the coordination, planning, and support of daily operational and administrative functions with an emphasis on customer service. Demonstrated capacity to provide comprehensive support, including scheduling meetings and coordinating reports. Skillful at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. CORE COMPETENCIES

Vendor Management Customer Relations Billing/Invoicing Communication Project Management Customer Satisfaction Reporting PROFESSIONAL EXPERIENCE

ALLEGION (formally STANLEY BLACK & DECKER), Farmington, CT 2021 - 2025 Customer Relations Manager

Served as Vendor Liaison between Lowes and Stanley to oversee the auto door account with respect to the preventative maintenance contract.

• Managed Lowe’s INFOR Database to ensure all work orders “status” were correctly updated daily.

• Assisted call center to confirm that all work orders in INFOR were properly dispatched to the correct distributors and/or branches.

• Handled all preventative maintenance billing of Stanley invoices.

• Maintained direct oversight of distributors to verify all work orders were completed pursuant to Lowe’s contract.

• Reviewed daily reports from Stanley’s SAP database to ensure all information in Lowes database was current.

• Compiled and distributed weekly status reports to Stanley national account managers of branch updates with respect to the status of all repairs.

NAPCO INC, Sparta, NC 2018 - 2019

Project Manager

• Served as main point of contact, assessing customers’ needs for product design.

• Partnered with the design department to create sample products.

• Oversaw the price quotation for the project.

• Handled sales order entries.

• Liaised between customer and production team throughout the process to ensure proper completion of project and customer satisfaction.

LOWES CORPORATION, Wilkesboro, NC 2016 - 2018

Call Center Project Coordinator - Installed Sales

• Acted as customer’s direct coordinator/liaison for install projects.

• Ensured customer satisfaction via direct communication.

• Coordinated project activities with service providers, stores, and vendors.

• Oversaw invoices and direct payment to GC/installers.

• Compiled daily reports on assigned projects to ensure good customer service. STANLEY BLACK & DECKER, Wilkesboro, NC 2011 - 2016 Customer Relations Manager

• Served as Vendor Liaison between Lowes and Stanley to oversee the auto door account with respect to the preventative maintenance contract.

• Managed Lowe’s INFOR Database to ensure all work orders “status” were correctly updated daily.

• Assisted call center to confirm that all work orders in INFOR were properly dispatched to the correct distributors and/or branches.

• Oversaw all preventative maintenance billing of Stanley invoices.

• Maintained direct oversight of distributors to verify all work orders were completed pursuant to Lowe’s contract.

• Reviewed daily reports from Stanley’s SAP database to ensure all information in Lowes database was current. Robin L. Blethen ********@*******.*** Page 2

• Compiled and distributed weekly status reports to Stanley national account managers of branch updates with respect to the status of all repairs.

PROFESSIONAL DEVELOPMENT / TRAINING

Coursework in Microsoft Word, Microsoft Excel and Microsoft Office Wilkes Community College, Alleghany, NC

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Windows Type 45 wpm with accuracy

VOLUNTEER SERVICE

Alleghany County representative for New River Behavioral Health on the CAFAVC Board; Vice President of First and Families; parent representative for the Developmental Evaluation Center.

Contact this candidate