System Administrator (Banking IT Support)
Resume:
SAMUEL
FUENTES
System Administrator
DETAILS
************@*****.***
Richmond
SKILLS
• Microsoft Systems/macOS
• Networking: TCP/IP, DNS, DHCP,
Wi-Fi troubleshooting
• Remote Desktop, ServiceNow
• Hardware Support: Printers, PC/L
aptop configuration, mobile
• Security & Compliance: MFA, basi
c endpoint security, IT best practi
ces
• JAMF, macOS Terminal
CERTIFICATIONS AND
LICENSES
CompTIA IT Fundamentals +
November 2024 - November 2027,
CompTIA Network + In Progress
REFERENCES
Kevin Fix
Capital One
*****.***@**********.***
EDUCATION
Oct 2024 — Oct 2027
CompTIA IT Fundamentals +
LANGUAGES
• Spanish
• English
SUMMARY
Tech-savvy professional with experience in hardware and software troubleshooting across fast-paced environments. Adaptable under pressure, with hands-on experience working alongside Level 2 teams supporting high-security banking platforms and systems. Focused on resolving issues efficiently without sacrificing quality, while providing clear communication and simple, reassuring explanations to end users.
EXPERIENCE
Mar 2025
Service Desk Engineer
Capital One, Richmond, Virginia
Responsible for supporting secure banking systems with privileged access in a high-trust environment, providing technical support to a wide range of users including directors and managers. Experienced in troubleshooting Windows, macOS, and mobile devices using tools such as Jamf, AirWatch, and Intune, with regular remote support for hardware, software, and workstation issues. Known for resolving issues efficiently and in a timely manner, often preventing escalation by addressing problems at the root cause, and consistently performing well against service metrics. Handle password resets, device setups, and onboarding support, while also communicating system updates and changes from engineering teams to end users. Focused on delivering secure, accurate, and user-friendly support with clear communication throughout the process. Mar 2023 — Jan 2025
Universal Banker
M&T Bank, Alexandria, VA
Delivered high-level customer service in a fast-paced banking environment while maintaining strong attention to detail, professionalism, and effective communication. Managed customer records, branch paperwork, and
compliance procedures to support successful audit
outcomes. Assisted with troubleshooting, installation, and setup of branch equipment and PCs, while adapting quickly to changing priorities, deadlines, and operational needs. Sep 2021 — Jan 2023
Mobile Expert
T-Mobile, Woodbridge, VA
Diagnosing and resolving technical issues across a range of devices such as phones, tablets, laptops and digital watches. Proficiently configuring Wi-Fi networks for customer's homes and troubleshooting connectivity issues.
Demonstrating ability to deliver effective repairs and providing technical support to enhance user experience. Work in a team environment, alongside peers and leaders to meet monthly goals. Proficient in serving and selling to customers, while providing a world-class customer
experience.
Contact this candidate