Consultative Sales & Client Relations Specialist

Oisin Maxwell

Virginia Beach, VA

***********@*****.***

(757) 749 - 8422

EDUCATION/CERTIFICATIONS:

Hudson Valley Community College - Troy, NY: Criminal Justice & History West Side High School - New York, NY: High School Diploma PROFILE SUMMARY:

Results-driven sales and client relations professional with experience in consultative sales, account management, customer engagement, and business operations. Proven track record of building strong client relationships, exceeding sales goals, and driving revenue growth in fast-paced environments. Skilled in lead conversion, customer retention, pipeline management, and solution-based selling, with a history of generating millions in annual sales revenue. Strong communicator with the ability to identify client needs, deliver exceptional customer experiences, and contribute to business success. SKILLS/TECHNOLOGY PROFICIENCIES:

● Consultative Sales, Relationship Building, Client Relations, Account Management, Business Development Lead Generation & Lead Conversion

● Sales Pipeline Management, Customer Retention, Customer Success, Revenue Growth, Cross-Selling & Upselling & Objection Handling

● Negotiation, Client Onboarding, CRM Systems, Sales Forecasting, Performance Metrics & KPIs, Customer Experience & Problem Resolution

● Solution-Based Selling, Team Leadership, Operations Management, Training & Coaching, Strategic Communication & Microsoft Office Suite PROFESSIONAL EXPERIENCE:

Men’s Wellness Centers

Virginia Beach, VA 09/2024 - 06/2026

Wellness Sales Consultant

● Conducted consultative sales conversations with prospective clients to identify needs, educate them on treatment options, and recommend appropriate wellness programs.

● Converted qualified leads into enrolled clients through relationship-building, objection handling, and solution-based sales strategies.

● Ranked among top-performing consultants by generating more than $1.5 million in annual sales revenue through consultative selling, relationship management, and client retention strategies.

● Managed the full client journey from initial consultation through enrollment, onboarding, and ongoing engagement.

● Built and maintained long-term client relationships that increased retention, referrals, and overall customer satisfaction.

● Collaborated with providers and internal teams to ensure a seamless client experience and successful program participation.

● Tracked sales activity, client interactions, and pipeline performance within CRM systems while maintaining accurate documentation.

● Consistently met and exceeded individual performance metrics, revenue targets, and customer experience standards in a fast-paced sales environment.

Chesapeake Internists

Chesapeake, VA 10/2023 - 02/2024

Patient Relations Specialist

● Served as a primary point of contact for patients, providing support, education, and guidance regarding services, appointments, and treatment plans.

● Build strong relationships with patients by delivering personalized service and addressing questions, concerns, and account inquiries.

● Coordinated appointment scheduling, follow-up communications, and patient requests to ensure a positive experience.

● Assisted with patient onboarding, intake processes, and documentation while maintaining accuracy and confidentiality.

● Collaborated with providers and administrative teams to resolve concerns and improve patient satisfaction.

● Educated patients on available services, programs, and treatment options to increase engagement and participation.

● Maintained detailed records of patient interactions, account updates, and service requests within internal systems.

● Contributed to patient retention and satisfaction through proactive communication, problem-solving, and relationship management. Bridgeside Medical Clinic

Norfolk, VA 11/2021 - 10/2023

Sales & Operations Manager

● Led daily sales and operational activities while overseeing client engagement, team performance, and service delivery in a fast-paced healthcare environment.

● Consistently exceeded sales goals by educating clients on treatment programs, addressing concerns, and converting consultations into enrollments.

● Generated significant revenue through relationship-building, consultative selling, and client retention strategies that supported business growth.

● Managed staff scheduling, training, onboarding, and performance coaching to improve productivity and service quality.

● Monitored key performance indicators (KPIs), sales metrics, and operational reports to identify opportunities for increased efficiency and revenue generation.

● Resolved escalated client concerns and implemented solutions that enhanced customer satisfaction, retention, and overall experience.

● Collaborated with leadership teams to streamline workflows, improve operational processes, and support organizational objectives.

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