Bilingual Customer Support & Logistics Operations

JULIANNE ARRIAGA

Bilingual Customer Support & Operations Professional

Customer Support Customer Success Operations Logistics Wesley Chapel, FL 689-***-**** **********************@*****.*** linkedin.com/in/julianne-nicole-arriaga-a278a9403 Rover Star Sitter PROFESSIONAL SUMMARY

Bilingual customer support and operations professional pursuing a Bachelor of Arts in Business Administration with a concentration in Logistics at Saint Leo University. Experienced in customer service, inventory operations, logistics support, scheduling, and client relationship management. Recognized for exceptional communication, reliability, and customer satisfaction through experience with Target, Pet Paradise, and Rover's Star Sitter program. Skilled at managing multiple priorities in fast-paced environments while delivering outstanding service and operational support.

CORE COMPETENCIES

Bilingual English & Spanish • Customer Support • Customer Success • Client Relations • Logistics Operations • Inventory Management • Administrative Support • Scheduling & Coordination • Data Entry • Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Google Workspace • Microsoft Teams • Zoom • Canva • Problem Solving • Team Collaboration • Time Management • Attention to Detail PROFESSIONAL EXPERIENCE

ROVER Star Sitter Pet Care Provider

Wesley Chapel, FL January 2026 – Present

• Rover Star Sitter with a 5.0-star client rating, providing exceptional customer service and personalized care for pets and their owners.

• Manage client communications, scheduling, and individualized pet care arrangements.

• Build strong client relationships through professionalism, trust, and attention to client needs.

• Provide proactive updates and photos to ensure an outstanding customer experience.

• Demonstrate attention to detail and adherence to client instructions while managing multiple client bookings. TARGET Inbound Expert

Wesley Chapel, FL May 2025 – March 2026

• Supported overnight inbound operations for a high-volume retail location, unloading trailers and processing incoming merchandise.

• Utilized handheld scanning technology to accurately receive, track, and organize inventory.

• Stocked and replenished merchandise across multiple departments while maintaining inventory accuracy and presentation standards.

• Ensured products were properly sorted, staged, and available for customer purchase according to daily operational priorities.

• Collaborated with team members to meet productivity goals and prepare the sales floor for daily store operations.

• Maintained accuracy and attention to detail while handling large volumes of inventory in a fast-paced environment. PET PARADISE Resort Associate

Wesley Chapel, FL June 2023 – October 2024

• Delivered exceptional customer service in a high-volume pet hospitality environment.

• Assisted pet owners with check-in and check-out procedures while maintaining accurate records.

• Utilized scheduling and reservation systems to support daily operations.

• Addressed customer questions and concerns professionally and compassionately.

• Maintained a safe and welcoming environment for pets and their owners. EDUCATION

SAINT LEO UNIVERSITY

Bachelor of Arts in Business Administration

Concentration: Logistics

Expected Graduation: May 2027

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