High-Volume Data Entry & Credit Verification
Resume:
Tamaira Crews
813-***-**** • ************@**********.***
Summary
Performance-driven Professional with over 18 years of experience specializing in high-volume Data Entry and Information Verification. Proven track record in maintaining complex Database Management systems and ensuring Documentation accuracy within highly regulated financial and insurance sectors. Expert in Remote Operations, leveraging meticulous Records Management to support organizational integrity, data protection, and high-productivity goals.
Work Experience
Credit Reporting Specialist August 2025 – Present
ISPC, ODESSA, FL
Enter and update consumer credit data within centralized databases, ensuring 100% Information Accuracy and compliance with FCRA and FACTA regulations.
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Verify account histories and payment records to determine dispute outcomes through high-volume Documentation review and response through the e-OSCAR system.
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Maintain digital files and organize findings within internal systems to ensure robust Database Management and accessibility.
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Organize sensitive records while maintaining strict Data Protection standards and meeting rigorous SLA productivity targets in a remote-capable environment.
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Customer Service Representative July 2024 – August 2025 ISPC, ODESSA, FL
Managed high volumes of raw data entry and maintained detailed Records Management for diverse customer accounts with high consistency.
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Performed consistent Information Verification to assess and resolve complex account issues while utilizing CRM and ticketing software.
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Organized documentation for credit reporting agencies, ensuring Data Protection and regulatory compliance throughout the resolution process.
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Processed payments and verified account details, maintaining a high standard of Documentation accuracy and Administrative Assistance.
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Customer Service Representative February 2023 – April 2024 TOPLINE INSURANCE / PEOPLE’S TRUST, SUNRISE, FL
Updated policyholder information in a high-volume call center environment, focusing on Information Accuracy and database integrity.
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Verified insurance applications and underwriting guidelines to ensure error-free documentation and strict compliance with policy standards.
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Organized daily task lists to manage cancellations and reinstatements, providing critical Administrative Assistance to policyholders.
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Maintained precise records of customer interactions within the database to support seamless Remote Operations and tracking.
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Remarketing Specialist July 2022 – February 2023
GUIDED INSURANCE SOLUTIONS, TAMPA, FL
Entered and processed new business applications, rewrites, and reinstatements with high Typing speed and 100% accuracy.
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Verified insurance applications and endorsements for completion and Information Accuracy before final database entry.
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• Maintained organized digital filing systems for policyholder renewals, coverage changes, and Records Management. Executed administrative tasks to ensure all change forms and applications met internal and external documentation standards.
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Customer Preservation Specialist November 2018 – March 2022 PROGRESSIVE CASUALTY INSURANCE, RIVERVIEW, FL
Entered policy data and processed quotes for nationwide auto insurance while maintaining 99%+ Information Accuracy to meet retention goals.
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Verified state-mandated coverage requirements and updated customer profiles through precise Database Management.
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Organized complex renewal documentation and processed payments in a fast-paced, high-productivity environment.
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• Maintained high accuracy levels while managing remote-capable workflows and high-volume data entry tasks. Customer Consultant April 2016 – November 2018
PROGRESSIVE CASUALTY INSURANCE, RIVERVIEW, FL
Verified DMV and DOI reporting data to ensure full compliance with state insurance regulations and Records Management protocols.
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Updated policy renewal information and processed payments within secure database systems with high Information Accuracy.
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Maintained records of state-mandated coverage and provided technical documentation support to customers regarding required filings.
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Customer Service Representative August 2015 – March 2016 RANDSTAD / J.P. MORGAN CHASE, TAMPA, FL
Entered and verified tax-related data for Health Savings Accounts (HSA) with high attention to detail and Data Protection awareness.
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• Maintained accurate account documentation and updated records to reflect current financial and beneficiary status. Customer Service Representative June 2014 – July 2015 GENERAL DYNAMICS INFORMATION TECHNOLOGY, LAKELAND, FL Processed and verified Medicare claims data, ensuring accurate enrollment and grievance documentation in government databases.
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Maintained database integrity for beneficiary records while adhering to strict HIPAA and federal information standards.
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Customer Service Associate February 2014 – May 2014 RADIOSHACK, RIVERVIEW, FL
Entered and maintained accurate sales records and customer device data through consultative service and administrative diligence.
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Organized inventory data and documented technical support outcomes to improve service consistency and productivity.
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Shift Manager November 2006 – December 2013
MCDONALD’S, TEMPLE TERRACE, FL
• Supervised shift operations and managed data entry for daily inventory, labor, and safety compliance logs.
• Maintained quality standards and organized staff training documentation to ensure consistent service excellence. Education
Coursework Completed in Effective Essay Writing, Skills for Learning in an Information Age, Survey of Computer Information Systems, Research Writing, Contemporary Issues in American Education, World Culture, and The Arts
Present
UNIVERSITY OF PHOENIX
High School Diploma January 2006
GWYNN PARK HIGH SCHOOL, BRANDYWINE, MD
Additional Skills
Core Data Operations: Data Entry, Typing, Database Management, Information Verification, Records Management, Information Accuracy
Technical Proficiency: Microsoft Excel, Google Sheets, CRM Systems, Microsoft Office Suite, Word, Outlook, e-OSCAR
Professional Skills: Remote Operations, Documentation, Administrative Assistance, Customer Support, Conflict Resolution, Productivity
Compliance & Security: Data Protection, FCRA & FACTA Regulations, HIPAA Compliance, Regulatory Adherence, Payment Processing
Certifications
• Florida 20-44 Insurance License - Florida Department of Financial Services (January 2018)
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