Administrative Support & Accounting Bookkeeping
Resume:
SUMMARY
SKILLS
EXPERIENCE
MARTA
LOWE
**********@*****.***
Stephenson VA
Over 24 years work experience, including 10 years of Administrative Support and Accounting/Bookkeeping responsibilities. I am a dedicated, reliable and tenacious person seeking an opportunity to return to a position where I can further my relevant skills and education with a successful team and company. Although my most recent positions have not been in the field I am currently seeking to get back into, many of my skills do translate. I am highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Since moving to the US in 2003, I have taught myself fluent English (speaking, reading and writing). After earning my Double Bachelor's Degree in both Accountancy and Management of Finance in Poland (transcripts available for verification), I supported the day to day administrative duties of the owner at an accounting firm as well as performed the full scope of bookkeeping and accounting duties. Technical: Microsoft Office, Photo Shop,
CSS
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• Customer Follow-Up
Organizational skills: Performed office
management and treatment coordinator
duties for dental office. Ran household of
seven people. Analyzed data to check for
errors and inaccuracies
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Intellectual: Top 5% in school while working
full time; graduated with double major
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Records Maintenance. Form Completion
and Submission
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Calm and Professional Under Pressure.
Utilizes excellent problem solving and
decision making skills. Responding to
difficult customers
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Manages time effectively. Able to quickly
adapt to changing work environments
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Ability to communicate and express ideas
clearly with teammates and higher ups.
Possesses commitment to team dynamics
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• Client Interviews
PERIODONTAL RECEPTIONIST/TREATMENT COORDINATOR/INSURANCE ADVISOR 06/2017 to Current
Nova Perio Specialists - Leesburg, VA
Responsible for administering the day-to-day activities of the business office, including but not limited to: maintenance of the record of the patients, accounts receivable. Analyzed data to check for errors and inaccuracies
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• Interfaced with patients via phone and in person Assisted patients with insurance documentation and billing questions. Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
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Documented detailed records of customer interactions and activities in Dentrix, Ascend and Excel.
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• Processed patient payments
Obtained and processed confidential patient information per HIPPA guidelines to process medical charges
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Prepared financial treatment plans, presented and explained options to patients. Supported accounting functions by assisting with accounts receivables, banking and cash management.
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Prepare billing statements promptly and accurately mail them, prepare and mail overdue account letters
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Updated insurance information for patients, submitted treatment plans for predetermination of benefits, prepare claim forms for patients with dental insurance, organize supporting materials for claim form, mail or electronically submit claims and process insurance payments
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Established and maintained an extraordinary rapport with patients. Thoroughly explained procedures to decrease their anxiety
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Assigned tasks to associates to fit skill level and maximize team performance. Delegated daily tasks to team members to optimize group productivity.
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PERSONAL ASSISTANT 09/2012 to 01/2017
The Castleberry Family - Ashburn, VA
• Managed Children: Care of three children currently ages one to seven years Household Management: Household maintenance as well as procurement of supplies
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• Organizational Tasks: Management of food, clothing, paperwork, and schedules. Organized personal and professional calendars with reminders for upcoming meetings and events.
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• Managed household inventory and maintenance schedules. Organized both physical and digital files and updated reports to coordinate project materials.
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PERSONAL ASSISTANT 08/2010 to 09/2012
The Zimmerman Family - Ashburn, VA
Managed Children: Cared for three children, ages one to four years with one having special needs.
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Provided compassionate care for patients with disabilities and developmental challenges.
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Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
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Organized oral medications for clients following dosage and schedule requirements. Drove clients to doctors' appointments and social outings.
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• Consulted with client care team to continually update care plans. PATIENT SERVICES MANAGER 05/2009 to 08/2010
Sterling Dental Care - Sterling, VA
• Managed and supervised the Patient Services Department Managed all phases of recruiting, selection of medical and technical personnel, hiring, and training
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• Interfaced with patients via phone and in person
• Assisted patients with insurance documentation and billing questions Processed patient payments. Communicated with patients with compassion while keeping medical information private.
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Obtained and processed confidential patient information per HIPPA guidelines to process medical charges
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Verified information, filed paperwork in proper sequence for physician examination or treatment, and files for distribution of data
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Consistently met 30-minute turnaround without sacrificing quality of care or personal attention to patients
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• Established and maintained an extraordinary rapport with patients
• Thoroughly explained procedures to decrease their anxiety. Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
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Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
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RECRUITER 05/2008 to 04/2009
Intelligent Technologies Inc - Fairfax, VA
Sourcing and Qualifying Candidate Resources: Received job descriptions for IT contractor positions; Reviewed employment websites for potential candidates; Located qualified candidates for open positions
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Interviewing Candidates: Presented opportunities to candidates; Screened resources for position requirements
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EDUCATION AND
TRAINING
Placing Resources: Managed front and back office activities; Improved procedure for new hire orientation
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Pipelining Talent: Built pipeline of candidates over time to speed future recruiting activities.
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Advertised and promoted open positions using social media and digital marketing procedures. Explained job duties, compensation and benefits to potential candidates.
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Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences. Provided hiring status updates to HR and managers for comprehensive oversight.
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Read, analyzed, and interpreted various internal and external documents and reports. Compiled data from personnel records and prepared reports on candidate performance and qualifications.
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NANNY 11/2005 to 04/2008
The Redican Family - Reston, VA
• Managed Children - Provided care of five children, ages eight to two years Household Management - Included household maintenance as well as procurement of supplies
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Organizational Tasks - Included management of food, clothing, paperwork, and schedules.
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AU 12/2003 to 10/2005
Pair The Keegan Family - Arlington, VA
• Managed Children - Cared for three children aged two months to five years
• Included general household tasks, such as food preparation, laundry and cleaning. ACCOUNTANT SUPERVISOR 06/1999 to 12/2003
BFK “Manhattan - Gorzow, Lubuskie, Poland
• Supervised Accounting Department with payroll, cost management and tax returns Performed General Accounting Duties - Processed accounts payable and receivable, customer billing, collections, budget reporting
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• Prepared and maintained payroll reports and documentation
• Managed Clients - Served as main liaison for 35 clients
• Organized and participated in regularly scheduled client meetings
• Prepared and presented client information and status reports
• Prepared Tax Documents - Collected information for tax filing
• Prepared documentation and regularly met with government tax agency
• Meeting with Social security, filing monthly reports Administrative Assistance – Prepared financial documents, proposals and general inter-office and client correspondence
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• Liaison between clients and upper level management.
• Analyzed files and accounts for discrepancies and resolved variances. Managed month-end and year-end close duties, administered additions and performed maintenance and reporting of corporate fixed assets.
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Determined tax owed, completed and filed returns and upheld compliance with applicable laws.
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Coordinated timely dissemination of internal and external financial statements, annual audits and annual budgets.
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STMC Training Institute - Vienna, VA
Certification in Microsoft Office, Photo Shop, HTML, CSS 04/2007
University of Szczecin - Gorzow, Lubuskie, Poland
Bachelor's Degree
Management of Finance, 02/2003
Graduated with highest marks, % of class
CERTIFICATIONS
University of Szczecin - Gorzow, Lubuskie, Poland
Bachelor's Degree
Accountancy, 02/2003
Began Master's Degree
Finance
Dental Radiation Safety Seminar Certificate LANGUAGES English (Fluent - Full knowledge); Polish (Native - Full knowledge); Czech (Conversational - Limited)
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