Virtual Customer Service & Technical Support
Resume:
EXPERIENCE
PRODUCT TRAINER [POWERSCHOOL]
MARCH *023 – FEBRUARY 2025 MOVATE PHILIPPINES
• Conducting and facilitating technical training for technical support engineers supporting cloud database systems.
• Creating and designing instructional materials and curriculum.
• Regularly submits reports and required analytics to Operations, Training, and Client Heads.
SENIOR HIGH-SCHOOL INSTRUCTOR
JUNE 2022 – JUNE 2023 STI COLLEGE – MARIKINA
JULY 2017 – MARCH 2018 MONTESSORI PROFESSIONAL COLLGE OF ASIA - BACOOR
• Delivering subject materials and classroom instruction consisting of 40 or more students per session.
• Supervised multiple Student’s Club and School Events. PERSONAL TECHNOLOGY EXPERT [REAL DEFENSE]
MARCH 2021 – NOVEMBER 2022 SUPPORT.COM
• Providing technical assistance in installing and configuring cyber-security tools and anti-virus software.
• MVP Expert of the month 5 times with 3 consecutives selection.
• Intern Training Associate.
JUNIOR HIGH SCHOOL FACULTY
JULY 2018 – APRIL 2021 IMMACULATE HEART OF MARY COLLEGE
– PARAÑAQUE
• Delivering subject materials and classroom instruction consisting of 40 or more students per session.
• Supervised multiple Student’s Club and School Events.
• Head Coordinator for Boy Scout Organization in the School TECHNICAL SUPPORT REPRESENTATIVE II [WINDOWS,
FRONTIER, BELL]
MARCH 2016 – APRIL 2017 TELEPERFORMANCE
AUGUST 2015 – FEBRUARY 2016 CONVERGYS
• Providing technical assistance in installing, configuring and troubleshooting hardware and software concerns.
• Top 97 of 100 Agents for 2nd Quarter 2016.
• Handled multiple line of Technical Accounts
EDUCATION
BACHELOR IN SECONDARY EDUCATION MAJOR IN
SOCIAL STUDIES
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
JULY 2011 – APRIL 2015
KEY SKILLS AND CHARACTERISTICS
Database Administration (MSP) and Active Directory • MS Office and Goggle Suite • Strong Technical Knowledge • Adobe Suite • O365 • Ability to work collaboratively as part of a team • VMWare Experience • Leadership • Instruction Delivery • Problem Solver • Curriculum Development
RALPH B. DE PAZ LPT
PRODUCT TRAINER
PROFILE
A Product Trainer with over 6 years of
professional experience providing
expert L1 and L2 technical support to
international clients and 5 years of
professional experience facilitating
trainings and workshops for
adolescents and professionals. I
possess strong multi-tasking skills, a
great aptitude for teaching and
training methodologies, and great
interpersonal communication with
customers, vendors, trainees/students,
department personnel, and service
providers. I am a tech-savvy and
efficiency-focused individual.
CONTACT
*.*******@*****.***
099******** – GLOBE/TM
40-A Morning Star Hills St.
Payatas, Quezon City, 1119
CHARACTER REFERENCES
Myrna V. Salingay
Principal, Immaculate Heart of
Mary College – Parañaque
Kristine Mae A. Bonitez
Delivery Business Interlock
Specialist, Accenture
Mike Gabriel Gamgam
Supervisor, Movate Philippines
CERTIFICATIONS
Lean Six Sigma Certified –
Whitebelt (2024)
Licensed Professional Teacher –
PRC (2016)
Contact this candidate