Registered Behavior Technician & Customer Service

ELIZABETH CASAS-DIAZ

Naples, FL

******************@*****.*** 786-***-****

SUMMARY

Dedicated and hardworking professional with experience in customer service, multitasking, and time management. Committed to providing every customer with a positive and memorable experience. SKILLS

Behavior Intervention Plans

Behavior Modification Techniques

Social Skills Development

Activity Scheduling

Registered Behavior Technician (RBT)

EXPERIENCE

Registered Behavior Technician (RBT)

Wellpath Naples, FL

11/2023

SOBECLLC Tampa present

Encouraged positive behavior through rewards and praise. Collaborated with families to implement home-based support strategies. Monitored client progress through data collection and analysis. Applied social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.

Front Desk Associate

Xclusive Home Realty LLC Naples, FL

08/2022 – 12/2023

Assisted customers with product selection based on individual needs. Used computer systems to access and manage account information. Built strong customer relationships to encourage repeat business. Maintained a high level of professionalism in verbal and written communication. Hotel Receptionist

Hotel Meliá Las Américas Varadero, Cuba

11/2012 – 03/2020

Processed refunds and credits for unsuccessful redemption attempts. Prepared documents such as invoices, receipts, and contracts. Analyzed customer feedback regarding service experiences. Hotel Receptionist

Hotel Villa Cuba Varadero, Cuba

01/1997 – 04/2010

Operated equipment and tools safely and efficiently. Delivered excellent customer service in person and over the phone. Organized tasks to meet service goals efficiently. Responded to customer requests and inquiries to improve satisfaction. EDUCATION

Bachelor of Arts in Sociocultural Studies

University of Camilo Cienfuegos Matanzas, Cuba

06/2013

High School Diploma

IPVCE Carlos Marx Matanzas, Cuba

06/1993

LANGUAGES

Spanish: Native / Bilingual

English: Professional

Contact this candidate