Administrative & Customer Service Professional

JENNIFER SCOTT

Knoxville, TN. ***** ***********@*****.*** 865-***-****

Detail-oriented and reliable office professional with experience supporting administrative operations in fast-paced environments. Skilled in managing schedules, handling correspondence, maintaining records, and providing excellent customer service. Known for strong organizational skills, a proactive attitude, and the ability to multitask efficiently. Key Skills

• Office Administration & Clerical Support

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Cash and Credit Card Handling

• Banking Procedures

Work Experience

Office Assistant

MSP Properties March 2010 - present

• Showing and leasing apartments

• General office duties

• Bank deposits

Office Assistant

Knox County Sheriff’s Office January 2015 – May 2015

• Phone dispatch

• Filing reports

• Quickly assessing calls for routing to appropriate emergency personnel Task efficiently.

Energetic and customer-focused restaurant server with experience in fast-paced dining environments. Skilled in upselling, managing multiple tables, and delivering exceptional guest experiences. Known for a positive attitude, attention to detail, and ability to remain calm under pressure.

Key Skills

•

• Exceptional customer service

• POS system proficiency

• Menu memorization & upselling

• Food safety & sanitation

• Team collaboration

• Multitasking & time management

• Wine & beverage knowledge

Work Experience

Server/assistant server manager

Horn of Plenty Market November 2024 – September 2025

• Managed 6–8 tables per shift in a high-volume restaurant

• Increased sales through strategic upselling

• Maintained high customer satisfaction, shown by regular customers requesting my section of seating

Server management/part time server

Bonefish Grill November 2018 – March 2020

• Delivered prompt and courteous service to guests

• Memorized rotating seasonal menus and wine pairings

• Assisted with private events and large party coordination

• Assisted with management duties

Server

Calhoun’s BBQ Restaurant May 2015 – December 2017

• Delivered prompt and courteous service to guests

• Memorization of menus

• Assisted with private events and large party coordination Key Skills

• Office Administration & Clerical Support

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Cash and Credit Card Handling

• Banking Procedures

Work Experience

Office Assistant

MSP Properties March 2010 - present

• Showing and leasing apartments

• General office duties

• Bank deposits

Office Assistant

Knox County Sheriff’s Office January 2015 – May 2015

• Phone dispatch

• Filing reports

• Quickly assessing calls for routing to appropriate emergency personnel

Contact this candidate