Peer Recovery Support & Crisis De-escalation

Grant Grissom

Round Rock, TX 512-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional in long-term recovery (16+ months) transitioning into peer support services. Combines over 10 years of experience in crisis de-escalation, trauma-informed care, and resource navigation with personal lived experience to provide authentic, empathetic support to individuals seeking wellness. CORE COMPETENCIES

Lived Experience Advocacy: Utilizing personal recovery journey to build rapport and offer hope to others.

Crisis De-escalation: Proven ability to manage high-conflict situations with patience and empathy.

Trauma-Informed Service: Experienced in assisting vulnerable populations facing severe emotional and financial hardships.

Resource Navigation: Expert at translating complex regulations into actionable steps for individuals in need.

PROFESSIONAL EXPERIENCE

Independent Logistics Contractor Round Rock, TX July 2025 – Present Maintaining financial independence while actively pursuing a career transition into recovery support services.

Internal Revenue Service (IRS) Austin, TX Customer Service Representative (Oct 2016 – June 2025)

Served as the primary point of contact for taxpayers in distress, de-escalating high-conflict situations with clear communication. Guided individuals through complex federal regulations and financial hardships, ensuring they felt heard and respected.

Maintained strict confidentiality of sensitive personal data in accordance with federal law.

File Clerk (Spring 2015 – Summer 2016)

Managed high-volume records with precision, leading to a promotion into the Customer Service division.

Guest Services Associate / Valet Austin, TX April 2013 – August 2015 Provided high-level service to diverse clientele and served as the first line of conflict resolution in high-traffic settings.

VOLUNTEER EXPERIENCE

Residential Ministry Volunteer Arlington, VA Nov 2010 – Aug 2011 Lived and served in a structured community, developing skills in communal living and conflict resolution.

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