Experienced Customer Care & Caregiving Manager

Amanda Lance

Hackettstown, NJ

Professional Summary

Experienced professional with over twenty years in management, customer service, and education, including roles as Manager at Trish McEvoy and Montessori School Teacher. Highly skilled in communication, proofreading, and empathetic client care. Task-oriented, flexible, and seeking remote opportunities to leverage diverse expertise while supporting family needs. Work Experience

Full-Time Caretaker

Private Family Care

May 2018 to July 2025

* Provided compassionate, full-time care for a family member

* Managed daily schedules, appointments, and medication

* Communicated with healthcare professionals to coordinate care

* Maintained a supportive and empathetic environment during challenging times Manager

Trish McEvoy

January 2015 to February 2018

* Managed daily operations and team performance to ensure excellent customer service

* Trained and supervised staff to maintain high standards and meet sales goals

* Resolved customer concerns with empathy and professionalism

* Developed schedules and delegated tasks to maximize team productivity

* Maintained inventory and placed orders to ensure product availability

* Implemented company policies and procedures for smooth store operations

* Fostered a positive work environment to encourage team collaboration Skincare Specialist

Sephora

January 2005 to March 2011

* Provided personalized skincare consultations to customers

* Demonstrated product knowledge and recommended suitable skincare solutions

* Built strong customer relationships through attentive service

* Maintained clean and organized workstations to ensure a welcoming environment

* Assisted with inventory management and restocking products Teacher

Montessori School

June 2005 to December 2010

* Taught and guided children using Montessori methods and materials

* Created a nurturing and supportive classroom environment

* Communicated effectively with parents about student progress

* Developed lesson plans tailored to individual learning needs

* Encouraged independence and curiosity in students Education

Teaching and Psychology (University)

Eastern University-Saint Davids, PA

August 1998 to June 2003

Upper secondary education

Skills

• Proofreading and Fast Typing 20 years experience

• Customer relationship building

• Computer operation

• Positive reinforcement as ABA intervention

• Customer support experience within e-commerce industry

• Retail and Skincare Expertise 20 years experience

• Montessori Education 5 years experience

• Customer support

• Behavioral data collection

• Customer issue escalation

• Active listening

• Empathy and Caregiving 6 years experience

• Team Leadership 15 years experience

• Experience with children

• Task and Time Management 20 years experience

• Behavioral therapy

• Phone call management

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