Customer Service & Claims Resolution Professional
Resume:
BRYAN VASQUEZ
El Paso, TX *****
**************@*****.***
Customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
• Customer service
• Customer relationship management
• Issue resolution
• Claims processing
• Product knowledge
• Data entry
• Documentation management
03/2025 to Current
KECH, INC
El Paso, TX
Customer Service Representative
• Assisted customers with inquiries and efficiently resolved issues to enhance overall experience.
• Provided product information and recommendations to support purchases.
• Maintained knowledge of current promotions and policies for effective communication. Promoted high customer satisfaction by resolving problems with friendly, knowledgeable service, ensuring positive interactions.
•
Maintained calm professionalism in stressful situations and effectively diffused tense interactions to support customer retention.
•
05/2024 to 02/2025
FRED LOYA INSURANCE
El Paso, Texas
Claims Representative
• Reviewed and processed insurance claims, ensuring accuracy and completeness to facilitate timely resolutions.
• Communicated with clients to gather necessary documentation and information.
• Evaluated claims to determine coverage eligibility under company policies.
• Compiled detailed reports on claim status and client interactions, enhancing communication and transparency. Organized and maintained comprehensive records of claims and correspondence, supporting efficient claims management.
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08/2022 to 05/2024
APPLEBEE'S
Hobbs, New Mexico
Server
• Delivered exceptional customer service to enhance guest satisfaction.
• Ensured cleanliness and organization of dining area to create inviting atmosphere.
• Managed cash transactions and operated point-of-sale system accurately.
• Resolved customer concerns promptly to enhance dining experience. 06/2019 to 05/2021
THE UNIVERSITY OF SOUTHWEST
Hobbs, NM
Baseball Coach
• Developed training programs that improved player skills and elevated overall team performance.
• Coordinated practice sessions that optimized team preparation and strategic execution.
• Motivated players by establishing achievable goals that fostered mental and physical growth.
• Analyzed game footage to identify strengths and areas for improvement.
• Implemented injury prevention protocols to promote athlete safety during practices.
• Showed good sportsmanship and teamwork on and off the field. SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
BACHELOR OF KINESIOLOGY: PSYCHOLOGY 05/2023
The Univerisity of Southwest, Hobbs, NM
- Baseball Scholarship Recipient
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