Customer Service and Retail Shift Leader
Resume:
Shayla Spencer
Middletown, NY *****
***************@*****.***
Professional Summary
Experienced customer service and retail professional with leadership experience in restaurant, retail, hospitality, and caregiving environments. Skilled in team management, cash handling, stocking, customer support, and maintaining organized operations. Work Experience
Stock Associate – Lowe’s
Chester, NY Present – October 2025
Stocked merchandise, organized inventory, received shipments, and maintained store cleanliness. Manager – Wingstop
Middletown, NY March 2025 – April 2026
Managed restaurant shifts, supervised staff, handled cash transactions, ensured cleanliness standards, and delivered strong customer service.
Direct Support Professional – ADAPT of the Hudson Valley Middletown, NY August 2023 – June 2025
Provided daily care for residents including hygiene support, transportation, appointments, and recreational activities.
Restocker – Staples Distribution
Montgomery, NY October 2024 – January 2025
Stocked shelves, cleaned work areas, and prepared customer orders efficiently. Supervisor – Big Lots
Middletown, NY November 2023 – January 2025
Managed crew operations, organized inventory, supported customers, and assisted with sales floor operations.
Hospitality Associate – Tru by Hilton
Middletown, NY June 2022 – December 2023
Maintained cleanliness standards and provided customer service support. Customer Service Associate – Spectrum
Middletown, NY April 2022 – August 2023
Assisted customers with phone support and service-related needs. Associate – Walmart
Middletown, NY November 2020 – April 2022
Assisted customers, prepared pickup orders, maintained cleanliness, and supported store operations. Shift Leader – Burger King
Middletown, NY August 2017 – November 2020
Handled customer service, cash management, team leadership, and shift operations. Caregiver – Home Health Aide
Middletown, NY July 2019 – April 2020
Provided personal care, transportation, meal preparation, and housekeeping assistance. Education
High School Diploma – Middletown High School, Middletown, NY Skills
Customer Service
Team Collaboration
Workflow Coordination
Cash Handling
Home Care
Front Desk
Hospitality
Management
Laundry
Communication Skills
Meal Preparation
Guest Services
Care Plan Management
Sales
Retail Sales
Serving
Cooking
Stocking
Restaurant Experience
Food Safety
Cashiering
Organizational Skills
Team Management
Food Preparation
Bedside Care
Cleaning
Certifications
CPR Certification
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