Appointment Scheduler and Retail Store Owner
Resume:
MELISSA MARRUJO
Phoenix, AZ *****
***********@*****.***
Organized Appointment Scheduler skilled in managing complex schedules and improving operational efficiency. Strong problem-solver committed to enhancing customer satisfaction through effective communication and precise data entry. Proven ability to streamline processes and adapt quickly to new challenges. Ready to contribute to team success and support organizational objectives.
• Schedule coordination
• Meeting scheduling
• Email management
• Remote work capabilities
• Account multitasking
• Effective multitasking
• Follow-up
• Meeting deadlines
• Data entry proficiency
• Teamwork and collaboration
• Guest relations
• Problem-solving
• Online research
• Financial tracking
• Accounts Payable
• Accounts Receivable
• Payroll
• Point-of-sale system
• Recordkeeping
• Marketing strategy
• Strong work ethic
• Accounts Receivable
• Payroll
07/2025 to Current
ONE
Scottsdale, Arizona
Appointment Scheduler
• Managed daily calendars to ensure efficient time allocation for staff.
• Collaborated with team members to achieve departmental goals efficiently.
• Handled high volume of emails for appointment scheduling requests, ensuring timely responses.
• Coordinated and scheduled client appointments to maximize time management. 03/2019 to Current
MARRUJOS COLLECTIBLES LLC
Phoenix, AZ
Retail Store Owner
• Managed daily store operations and ensured smooth workflow.
• Developed targeted marketing strategies, increasing store visibility and driving sales growth.
• Planned layout of store fixtures, displays and signage according to company guidelines.
• Hired, trained and managed sales staff to ensure customer satisfaction.
• Created budget and tracked expenses to enhance profitability and financial oversight.
• Promoted business on social media platforms, strengthening brand identity and engaging customers.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. 12/2023 to 12/2025
STANFORD INN CAFE BAR
Salome, AZ
Bartender/Server
• Trained new bartenders on bar and cafe procedures, ensuring adherence to quality standards.
• Greeted customers and delivered exceptional service, fostering a welcoming atmosphere.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Managed inventory levels to ensure product availability
• Effectively multitasked within fast-paced environment.
• Collaborated with kitchen staff
• Performed opening and closing duties
• Operated POS terminals to input orders, split bills, and calculate totals.
• Resolved guest inquiries and complaints efficiently, enhancing overall customer satisfaction. SUMMARY
SKILLS
EXPERIENCE
10/2022 to 07/2025
MARRUJOS VACATIONS
Phoenix/Wenden, AZ
Independent Travel Agent
Researched destinations and attractions to deliver tailored travel recommendations that enhance client experiences.
•
• Established relationships with vendors to ensure quality services for clients.
• Assisted clients with travel documentation, including visas and insurance needs.
• Developed and adjusted travel itineraries based on client specifications to ensure satisfaction and enjoyment.
• Created marketing materials showcasing vacation packages available for sale through the agency.
• Guided customers in selecting optimal travel packages that align with budget and preferences.
• Planned special events such as honeymoons or destination weddings. 04/2017 to 12/2022
ARRIVIA
Phoenix, AZ
account manager travel memberships
• Engaged potential clients through cold calls and emails, generating qualified leads.
• Educated customers on product features and benefits to drive interest.
• Negotiated pricing, terms, and conditions with clients to successfully close deals.
• Built rapport with customers to identify needs and deliver tailored solutions. 11/2019 to 03/2020
BANK OF AMERICA TRAVEL
Phoenix, AZ
Travel Agent Supervisor
• Resolved customer complaints professionally to enhance overall satisfaction with service. Coordinated comprehensive travel arrangements, including flights, hotels, and car rentals, for diverse clients, ensuring seamless travel experiences.
•
• Utilized GDS systems efficiently for booking and confirming travel plans. Managed remote operations during graveyard shift, maintaining smooth workflow and supporting team effectiveness.
•
• Booked travel using points from Bank of America credit card 04/2017 to 04/2018
INTERNATIONAL CRUISE AND EXCURSIONS
Scottsdale, AZ
Appointment Setter
• Coordinated appointment scheduling with customers to maximize availability.
• Rescheduled no shows and cancellations to ensure optimal appointment attendance. 03/2007 to 03/2017
PERFEKT MARKETING
Tempe, AZ
Appointment Setter Supervisor
• Supervised team of 30+, ensuring efficient operations and staff performance. Coordinated appointment setting, confirmations, and follow-ups for timeshare sales pitches, optimizing scheduling process.
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• Resolved difficult customer situations with a positive attitude, fostering customer satisfaction.
• Opened and closed a telemarketing call center.
HIGH SCHOOL DIPLOMA 05/1989
Sunnyslope HS, Phoenix
• Vice President of FBLA Future Business Leaders of America
• COE Cooperative Office Education
Certificate of Completion - Europe Experience Series Certificate of Completion - Cancun, Cozumel and Riviera Maya Experience Series Certificate of Completion - The Islands of the Bahamas Specialization Program Certificate of Completion - Carribean Experience Series Certificate of Completion - Las Vegas Experience Series EDUCATION AND TRAINING
CERTIFICATIONS & LICENSES
• www.marrujoscollectibles.com
• www.marrujosvacations.com
• www.igotclothes.com
Top Performer Elite 12 months in a row - International Cruise and Excursions WEBSITES & SOCIAL LINKS
AWARDS & HONORS
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