Digital Marketing & Client Relations Professional

Summary

Detail-oriented and results-driven marketing professional with experience in managing projects, providing expert guidance, and delivering high-quality customer service. Skilled in developing effective marketing campaigns, analyzing market trends, and conducting research. A creative, collaborative, and strategic thinker who thrives in dynamic environments. Education

The University of Georgia Athens, GA

Bachelor of Business Administration in Marketing

Zell Miller Scholarship Recipient

Experience

Freelance Remote

Digital Marketing Consultant 02/2026 - Present

Designed and built lead generation funnels for clients in the coaching and health & wellness industries using ClickFunnels, applying training from Russell Brunson's funnel methodology Developed social media content strategies aligned with funnel stages to drive awareness and nurture leads Created email marketing sequences to engage subscribers and move prospects through the customer journey Built multiple funnel and landing page builds across prospective client projects, demonstrating initiative and hands-on platform proficiency

Morgan Stanley Smith Barney LLC Alpharetta, GA

Participant Relationship Manager 08/2023 - 03/2025 Provide expert guidance and support on equity compensation plans and account inquiries to ensure clear understanding Identify client needs and refer to financial advisors for specialized advice and help clients reach their financial goals Support meeting scheduling and calendar coordination for financial advisors and clients, utilizing Outlook for efficiency Passed the Securities Industry Essentials (SIE) exam, demonstrating the ability to quickly learn, retain, and apply complex regulatory and product knowledge

Resolve account inquiries quickly in a fast-paced environment with a high volume of daily calls, delivering high-quality service to build trust and satisfaction

Deliver exceptional white glove service, resolving concerns independently without escalation and transforming service recovery moments into opportunities for deepening client loyalty Assist teammates with complex tax documents, client inquiries, and SIE exam preparation, supporting career development and fostering team growth

UGA Department of Recreational Sports Athens, GA Facility Attendant 11/2021 - 12/2022

Ensured facility security by monitoring security cameras and verifying that all individuals were either students or had valid memberships

Created a safe environment for patrons by completing equipment checks and maintaining cleanliness for 10 hours weekly Became Red Cross CPR and AED certified to be prepared for the event of an emergency Collaborated with colleagues to foster a positive culture at the Ramsey Student Center Scheduled and provided informational tours of the facilities to prospective UGA students, families, and alumni Helped in the training of new hires on the necessary closing duties for the attendants Publix Super Markets Atlanta, GA

Front Service Clerk 06/2019 - 11/2019

Provided premier customer service by aiding customers throughout the store and loading groceries into their vehicles Maintained the cleanliness of the store by performing custodial duties when necessary Worked effectively with colleagues to provide fast, high-quality service Trained on the Point-of-Sale system for store operations Skills

Mikayla Thompson

678-***-**** ****************@*****.*** Duluth, GA Customer service, team collaboration, conflict resolution, communication, self-starter, analytical thinking, time management, adaptability, and organization

Tools and Software: MS Office Suite, Salesforce, Mac OS, Canva, Adobe Photoshop

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