Entry-Level Technical Support Specialist
Resume:
Justin A. Bradley
Jacksonville, FL 32258
Phone: 904-***-****
Email: ********@*****.***
Objective: To secure a full time entry level position at a growing company where I can utilize the technical skills and experience I have acquired throughout my extensive work history. Education: Samuel Wolfson High School Class of 2004 Employment History:
Northwestern Educators Association- NWEA 10/2022 - 04/2026
121 NW Everett St
Portland, OR 97209
Phone: 503-***-****
Supervisor: Jenny Podroski
Technical Support Specialist
● Provided technical support to educators experiencing testing and networking issues
● Assisted with rostering students during the initial enrollment process
● Verified test scores and checked completed assessments during academic semesters
● Corrected errors on Instructor and Student profiles.
● Modified Testing and Term dates for institutions based on educational need
● Responsible for password resets and account registration.
● Ensured users were able to access Local Area Networks
● Troubleshooting advanced hardware and software issues
● ZenDesk and Remote Access Technical assistance
McKesson 09/2020 - 09/2022
6651 Gate Pkwy
Jacksonville, FL 32256
Phone: 904-***-****
Supervisor: Melinda Giambra
Customer Account Executive
● Handled inbound customer calls using SalesForce and other CRM systems
● Sales and Management of Online Marketing Campaigns
● Responsible for scheduling electronic customer orders of medical supplies
● Checked estimated delivery times for customers and escalated urgent issues to dispatch department
● Answered questions and billing inquiries via phone and email
● Assisted IT Support and Help Desk Operations
● Prepared customized spreadsheets based on product sales data
● Scanned and digitize business documents
● Inventory
● Participated in Operation Millennium Falcon and helped deliver the first dosages of the Pfizer and Moderna COVID 19 vaccines
World Travel Holdings 01/2013– 01/2020
1201 W Cypress Creek Rd
Fort Lauderdale, FL 33309
Phone: 617-***-****
Supervisor: Trina Morrison
Travel Sales Agent
● Sold cruises and vacation destinations.
● Modified existing reservations to make requested changes
● Answered inbound billing inquires
● Upgraded bookings to add additional amenities and trip options
● Managed Excel spreadsheets of customer accounts
● Data Entry
● Sales and Customer Retention
● Resolved customer complaints and escalated issues Valencia College 08/2008 – 12/2012
701 Econlockhatchee Tr.
Orlando, FL 32825
Phone: 407-***-****
Supervisor: Brad Honious
Financial Aid Administrator
● Assisted Financial Aid Specialists in locating documents required for the verification process
● Created customized spreadsheets containing records of all files sent to file room
● Scanned documents and converted digital images to PDF’s
● Researched on various network systems
● Data entry and light office clerical task
Comcast Cable Company 05/2005 – 6/2008
6805 Southpoint Pkwy
Jacksonville, FL 32216
Phone: 904-***-****
Supervisor: Lorena Quinones
Technical Support Representative Tier 2
● Assisted customers with billing inquiries
● Home Networking technical support involving hardware and software problems
● Used windows command prompts to execute advanced operating system functions
● Installation of internet service via remote assistance
● Pre-wired electronic equipment for setup of self-installation kits
● Email/Outlook SMTP configuration and support
● TCP/IP LAN troubleshooting
● Scheduled trouble calls/work orders for installation technicians
● Assisted in the training of new hires
● Sales
Affiliated Computer Services 05/2004– 05/2005
9000 Southside Boulevard Bldg 700
Jacksonville, FL 32256
Phone: 904-***-****
Supervisor: Jared Walker
Lead File Request Processor
● Provided bank loan auditors various types of loan files and documents
● Researched on database to locate the physical location of files
● Physically obtained files and documents from storage facility located within the adjacent building
● Electronically shipped files and documents to proper location inside local area network
● Ensured efficient delivery of physical files to the requestor
● Created, maintained, and compiled an active spreadsheet
● Provided monthly reports to corporate headquarters
● Delivered documents both electronically and via mail to predetermined locations Skills and Certifications:
Local Area Network (LAN) Specialist
Adobe Creative Suite-Photoshop, Illustrator, Dreamweaver, After Effects, Premiere Apple OS and iOS
IATA Certification
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