Customer Support & Administrative Specialist

Maygen Lane 985-***-**** **********@*****.***

Skills

•Communication Skills:

•Customer Service & Interpersonal Skills:

Education

Northshore High School

University of New Orleans

Professional Summary

Professional Experience

TownePlace Suites Marriott

•Managed customer service, scheduling, inventory, and cash handling.

•Served drinks in the highest quality taste and service

•Processed orders, updated records in QuickBooks, and communicated with customers.

•Coordinated with production teams and supported showroom operations.

•Assisted customers over the phone and face to face, addressing concerns and finding the perfect fit. Daiquiris & Creams /

•Managed deliveries independently while maintaining accuracy, efficiency and customer satisfaction.

•Provided professional customer service and resolved issues in real time.

•Demonstrated strong time management, self-sufficiency and decision-making skills. Flambeaux Gas Lanterns

Customer support professional with experience in banking, hospitality, and administrative roles, adept at managing inquiries through phone, email, and chat. Strong communication and problem-solving skills with proficiency in CRM systems and cash handling. Demonstrated ability to resolve customer issues with empathy and attention to detail in fast-paced environments. Strong Written & Verbal Communication

Customer Service, Patience, Hospitality

Microsoft Office Applications, QuickBooks, Customer Service Software, Technology Proficiency Administrative Support, Time Management, Self-Sufficient Problem Solving, Goal Oriented, Attention to Detail

•Use various customer service software (CRM) to record information, chat with members, send encrypted documents, initiate transfers

•Demonstrate technology proficiency and adaptability by quickly learning new systems; perform accurate cash handling

•Open savings and checking accounts, provide excellent customer service, and assist members in achieving financial goals

•Educated members on digital banking tools and other lending financial services.

•Maintained compliance with security procedures and protected confidential information.

•Delivered exceptional customer service while resolving account-related concerns. DoorDash /

•Provide professional guest service using customer service software, manage front desk operations, and handle guest inquiries

•Keeping detailed notes & communicating with managers/housekeeping.

•Coordinate maintenance work orders using digital systems and communicate effectively across departments while answering calls

•Maintain a welcoming environment while balancing multiple tasks in a fast-paced environment, leveraging effective time management

•Set the tone for guest experience and track elite member arrivals to ensure exceptional customer service St. Tammany Federal Credit Union

Oct 2023 - Jun 2025

Jul 2022 - Jul 2023

May 2020 - Mar 2022

Jul 2025 - Present

Jan 2019 - Present

Present

Front Desk Receptionist

Teller / Member Services

Office Manager / Bartender

DataEntry / Sales / Clerical

Delivery Driver (Independent Contractor)

High School Diploma

Bachelor's Degree, Psychology

•Technical & Software Skills:

•Organizational & Administrative Skills:

•Problem Solving & Analytical Skills:

Contact Information

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