Customer Service & Freight Supervisor

SB

SHEMIA BLOUNT

*************@*****.*** 901-***-**** Memphis, TN 38125

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Freight Processing

Shipment Inspection

Rigging

Warehouse Safety

Forklift certified

Pallet jack safety

Loading and unloading

Material Handling

Problem-Solving

Decision-Making

Critical Thinking

Sam's Club Memphis, TN

Freight Handler

08/2021 - 11/2023

Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.

Organized freight in warehouse according to size and weight requirements.

Prepared bills of lading, invoices, labels, shipping documents. as needed. Harbor Freight Memphis, TN

Supervisor

01/2021 - 07/2021

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Tracked progress on projects and provided timely feedback to staff members.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Complied with company policies, objectives and communication goals. Harbor Freight TN

Salesperson

07/2020 - 12/2020

Assisted customers in selecting appropriate products or services for their needs.

Advised customers on the latest product features and benefits. Coordinated delivery schedules with vendors for timely shipment of goods.

Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Best Buy Memphis, TN

Customer Service Representative

11/2018 - 01/2020

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Summary

Skills

Experience

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Southwind High School Memphis, TN

High School Diploma

05/2017

Education and Training

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