Trilingual Customer Service & Support Specialist
Resume:
GARLYN JULIEN
******.******@*******.***
************@*****.***
SUMMARY
Dedicated customer service representative with extensive experience in customer relations, interpretation, data entry and professional with history of delivering trilingual (English and French and Creole), support and ensuring client satisfaction Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Efficient and Detail-Oriented
Manage a high volume of calls and tasks Efficiently.
Technical Support
Medical Insurance Rep
Customer Service & Communication
Sales
Email Support
Adaptability & Team Collaboration
Healthcare & Managed Care Knowledge
Understanding Customer Needs
Creative Problem Solving
Compliance Standards (HIPAA, PHIPA)
Order and Refund Processing
Data Entry
CRM Software
Live Chat Support
Microsoft Office
Professional Telephone Etiquette.
Flexibility.
Fluent trilingual
SKILLS
EXPERIENCE
03/2020 to 10/2022
Bilingual Customer Service Representative
Call 4 Health -Remote
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimizing hold times for customers Analyzed and updated all necessary changes to CRM software
Processed customer service requests via phone support and email support
Streamlined communication for English & non-English speaking customers, providing accurate translations of company policies and product information. Noted customer correspondence in CRM to track requests, problems and solutions.
Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Audited internal data and processes to identify and manage initiatives, improving business performance
01/2023 to 11/2024
Healthcare Customer Service Representative/Sales.
Elevance – Remote
Led initiatives to enhance customer experience through feedback collection and analysis.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
Utilizing advanced medical terminology to ensure accuracy and uphold ethics.
Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Followed structured sales scripts and compliance standards to ensure accurate product information and ethical sales practices.
Applied consultative sales techniques to understand customer goals and recommend appropriate products or services.
Customers assisted by providing confirmations, answering questions and offering general information
01/2025 to …
Customer Support Specialist
- Teleflora
Supported peakvolume periods by managing calls efficiently while maintaining quality and customer satisfaction.
Educated callers on service options, program benefits, and eligibility requirements, ensuring they understood the best choices available to them.
providing clear and professional guidance to customers seeking enrollment support.
Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Assisted customers by providing confirmations, answering questions and offering general information.
EDUCATION;
: BACHELOR OF SCIENCE IN COMPUTER SCIENCE,(2016-2018) FLORIDA INTERNATIONAL UNIVERSITY
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