Office Manager and Client Relations Professional

LENA AZAR

c: 484-***-**** • e: ***********@*****.***

PROFILE

● Solid customer service/client relations background

● Exceptional communications and organizational skills

● Creative problem solver

● Passionately committed to quality and excellence

● Effective and collaborative team member

EXPERIENCE

Office Manager

Allure Aesthetics, King of Prussia, PA 2018-Present

● Progressed from Solo Front Desk Coordinator to Office Manager, supporting and managing a growing team of 13 employees including nurses, medical assistants, and front desk coordinators.

● Oversee daily operations of a high-volume, fast-paced medical spa, ensuring exceptional client service, workflow efficiency, and compliance with medical protocols.

● Lead hiring, onboarding, training, and scheduling for all staff; foster a collaborative, high-performance culture aligned with the spa’s brand and goals.

● Manage inventory, vendor relationships, and equipment maintenance to ensure seamless service delivery.

● Coordinate with clinical and administrative staff to optimize patient scheduling and client retention.

● Implemented streamlined front desk systems, improving appointment accuracy and client satisfaction.

REALTOR®

Equity Pennsylvania Real Estate, Bethlehem, Pa. – 2015-present Keller Williams Real Estate, Bethlehem, Pa. – 2013-2015 DLP Realty, Bethlehem, Pa. – 2012-2013

● Partner with clients on home sales, purchases and rentals

● Track and adhere to critical deadlines and document requirements

● Educate and inform clients throughout the process

● Advise clients on market pricing, data and conditions

● Manage entire transaction from initiation to settlement

● Maintain continuing education to stay updated on latest rules and regulations Personal Service Representative

Wachovia Bank, Allentown, Pa. – 2001-2010

● Fielded inbound calls in a call center environment

● Assisted customers with their banking needs

● Recommended and sold additional products and services REALTOR®

Century 21 Bi-County, Whitehall, Pa. – 2004-2009

● Partnered with clients on home sales, purchases and rentals EDUCATION

Associate in Applied Science in Paralegal Studies

Lehigh Carbon Community College, PA

Pennsylvania Real Estate License #RS283832 since 2004

Contact this candidate