Customer Service & Quality Assurance Specialist

Linda McBee

Georgetown, TN ***** +1-423-***-**** *****.********@*****.***

Professional Summary

Professional customer service and administrative support specialist with experience in remote customer service, retail leadership, laboratory operations, quality assurance, and manufacturing environments. Proven ability to resolve customer concerns, manage high-volume workloads, maintain accurate records, and deliver exceptional service. Strong communication, problem-solving, data entry, and organizational skills with experience working independently and as part of a team.

Willing to relocate to: Chattanooga, TN

Work Experience

Lab Assistant

Solmax Ringgold, GA

June 2026 to Present

• Testing & Evaluation: Set up and operate lab equipment to test finished goods for metrics like density, tensile properties, and specific conformance.

• Quality Control: Ensure product samples meet exact customer requirements and strict specifications.

• Maintenance: Maintain a clean, orderly, and safe laboratory environment.

• Documentation: Record and maintain data for process control and product development. Machine Operator

Adient Athens, TN

April 2026 to June 2026

• Machine Operation: Use hand-held pneumatic tools and operate machinery, ensuring proper part orientation and flow.

• Quality & Safety: Conduct in-process quality checks, ensure nonconforming products are isolated, and adhere strictly to safety and house-keeping protocols.

• Material Handling: Restock workstations and monitor material quantities to report shortages.

• Flexibility: Rotate through various work stations within a production cell and adapt to changing assembly needs. Indeed +4

Job Requirements & Qualifications

• Physical Demands: Ability to stand, walk, bend, reach, and lift automotive components for 8 or more hours.

• Skills: Ability to follow written and verbal instructions (ODS) and work as part of a team.

• Experience: Experience in a manufacturing, production, or assembly environment is preferred.

• Safety Focus: Committed to safe working procedures, including participating in regular stretching/exercise programs. Production Worker

ProLogistics

June 2025 to December 2025

• Prepared automotive parts for production and shipment.

• Maintained inventory levels and ensured production line readiness.

• Assisted with unloading, inspection, and quality processes. Production Worker

Pilgrim's Pride

September 2024 to March 2025

• Monitored production equipment to ensure product quality standards.

• Inspected products and assisted with reprocessing procedures.

• Supported multiple departments to maintain production efficiency. Head Cashier

Lowe's Home Improvement

June 2021 to June 2024

• Delivered exceptional customer service and resolved customer concerns.

• Processed sales transactions, returns, and refunds accurately.

• Supervised cashiers and coordinated daily schedules and register coverage.

• Trained new employees on company policies and customer service procedures.

• Assisted management with store operations and customer satisfaction initiatives. Remote Customer Service Representative

Whirlpool

October 2020 to May 2021

• Provided remote customer support via phone and computer systems.

• Resolved customer inquiries and service requests on first contact whenever possible.

• Maintained customer records and processed transactions accurately.

• Scheduled service appointments and ordered replacement parts.

• Consistently met productivity and customer satisfaction goals. Rural Mail Carrier

United States Postal Service (USPS)

March 2019 to October 2020

• Delivered mail and packages while maintaining excellent customer service.

• Managed delivery schedules and obtained required customer signatures.

• Ensured timely and accurate mail distribution.

Chemical Operator

Wacker

March 2015 to March 2019

• Assembly/ Disassembly of converter internals, electrodes, graphite parts, attached piping and converter shells in conversion.

• Perform base plate revision mechanical revision mechanical related tasks in Deposition and support repairs/electrode replacement as needed.

• Perform hydro cyclone and filter exchanges on a regular basis as well as mechanical tasks related to equipment revision and/or rebuilds in Distillation.

Quality Assurance Technician

Cargill

October 2013 to February 2015

• Conducted quality testing on raw materials and finished products.

• Maintained QA records and entered data into company databases.

• Performed laboratory analyses to ensure compliance with company standards. Education

Chemical Engineering (Associate Degree)

Chattanooga State Technical Community College Wacker Institute Chattanooga, TN August 2011 to December 2012

Certified Medical Assistant with Office Emphasis (Associates Degree) Cleveland State Community College Cleveland, TN

January 2002 to December 2004

Skills

Microsoft Access Manufacturing company experience Material handling equipment operation Leadership Phone communication Email customer support Bridge crane operation Spreadsheets Technical Proficiency Inventory management Cleaning Attention to detail Computer skills Teamwork Quality assurance Clean workspace maintenance Clerical experience Sales Measuring tapes Data entry Phone etiquette Computer operation Microsoft Office Count after picking for inventory management Microsoft Outlook Problem Resolution Machine operation Appointment scheduling Client interaction via phone calls Training & development Organizational skills Customer communication Janitorial experience Titration Driving Typing Microsoft Word Word processing Laboratory Information Systems Finished product defect inspection Phone customer support Database management Laboratory inventory control Material testing Measurement (quality control) Recycling Supervising experience Remote Call Center Operations Order Processing Box truck Quality data entry Computer literacy Windows Data interpretation Industrial equipment Laboratory techniques Research Multitasking Time management Team management CRM software Statistics Customer data entry Communication skills Employee relationship building Multi-tasking Customer support Delivery driver experience SAP Instrument maintenance Data reporting 5S Cross-functional communication Continuous improvement Manufacturing Basic math Laboratory instruments English Microsoft Excel Communication platforms Maintaining an organized workspace Labeling Customer service Languages

English

Certifications and Licenses

Certified Medical Assistant

Driver's License

Additional Information

Authorized to work in the US for any employer

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