Remote Customer Service Support Specialist
Resume:
Shaena Ravenell
Owings Mills, MD
**************@******.*** 443-***-****
Professional Summary
Dedicated English Language Arts educator with experience in college-preparatory and urban school settings. Proven success in curriculum design, literacy instruction, differentiated learning, and behavior management for diverse student populations. Skilled in data-driven instruction, relationship-building, and fostering inclusive, structured classrooms that support academic growth and character development. CPR and CPI certified.
Core Skills & Certifications
●English Language Arts Instruction (Grades 6–12)
●Literacy Development & Critical Thinking
●Differentiated & Data-Driven Instruction
●Classroom & Behavior Management (CPI Certified)
●Curriculum Design & Lesson Planning
●Student Engagement & Mentorship
●IEP & Special Needs Support
●Educational Technology Integration
●CPR Certified
Teaching Experience
10th English Teacher
The SEED School of Maryland – Baltimore, MD August 2025 – Present
●Deliver rigorous, college-preparatory ELA instruction aligned with literacy standards and school-wide academic goals.
●Design and implement engaging lessons that support reading comprehension, writing development, and critical analysis.
●Differentiate instruction to meet the academic and social-emotional needs of diverse learners.
●Maintain a structured, supportive classroom environment that reinforces accountability, character development, and student success.
●Collaborate with faculty, support staff, and families to monitor progress and promote academic achievement.
6th Grade English Language Arts Teacher
Baltimore City Public Schools – Baltimore, MD August 2024 – June 2025
●Implemented standards-aligned ELA curriculum for diverse student populations.
●Used differentiated instructional strategies to support varied learning styles and abilities.
●Monitored student performance using formative and summative assessments to guide instruction and interventions.
●Fostered an inclusive classroom culture emphasizing literacy, collaboration, and critical thinking.
●Integrated instructional technology to increase engagement and skill mastery.
Health, Anatomy & Physiology Honors Teacher
Baltimore County Public Schools – Pikesville, MD September 2021 – June 2024
●Designed and delivered rigorous, standards-based instruction using data to guide student learning.
●Developed assessments and adjusted instruction to improve comprehension and performance.
●Incorporated real-world applications and collaborative learning strategies to reinforce concepts.
American History Teacher
Hertford County High School – Ahoskie, NC August 2019 – December 2019
●Delivered engaging lessons emphasizing historical analysis, discussion, and written expression.
●Designed assessments including essays, projects, and presentations to measure student learning.
Behavioral Health Experience
Therapeutic Behavioral Aide
Sheppard Pratt – Owings Mills, MD June 2021 – September 2021
●Supported students with special needs in classroom and therapeutic settings.
●Assisted with the implementation of IEPs and individualized behavior intervention plans.
●Documented student behavior, progress, and incidents while collaborating with educators and clinical staff.
●Utilized CPI strategies to support de-escalation and maintain a safe, structured environment.
Coaching & Leadership Experience
Assistant Varsity Volleyball Coach – Pikesville High School 2021–2024
Assistant Track & Field Coach – Pikesville High School 2021–2022
Assistant Majorette Dance Team Coach – Pikesville High School 2022–2023
Additional Experience
Telesales Representative – Victra Greenville, NC
Sales Agent – Focus Services Greenville, NC
Receptionist – H&R Block Greenville, NC
Education
Bachelor of Science – Exercise Science
Chowan University, Murfreesboro, NC
Contact this candidate