Clinical Operations & Executive Office Manager
Resume:
Mia Johnson Houston, Texas *****
***********@*****.***
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource
management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Work History
Clinical Operations Manager
Action Behavior Centers,
Sienna Riverstone
April 2023 - Current
Executive Office Manager
Oscar Johnson's Funeral
Home, Houston, TX
June 2020 - Current
Skills
Software
Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Implemented new policies and educated staff on changes. Managed daily operations of 72 -person clinic supporting approximately 50 patients per week.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Selected, promoted and terminated staff members.
Regularly evaluated employee performance and provided feedback.
Built productive relationships with industry partners and competitors to support strategic business objectives. Developed key operational initiatives to drive and maintain substantial business growth.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Cultivated forward-thinking, inclusive, and performance- oriented business culture to lead industry in innovation and push progress.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Established team priorities, maintained schedules and Document Management
Protocol development
Emergency situational
awareness
Reimbursement tracking
Clinical safety
Patient Care
Medical practice management
Clinical Leadership
Procedure Implementation
Recruitment and retention
Effective Communication
Resource Management
Payroll Administration
Site monitoring
Salesforce
Teams
Google and G-Suite
Outlook
Workday
Paycor
Central Reach
Skills for Life
Microsoft
Clinical Operations Manager
Center for Autism and Related
Disorders, Inc, Helotes, TX
March 2020 - April
2023
Lead Behavioral Technician
Center for Autism and Related
Disorders, Inc, Helotes, TX
December 2019 -
March 2020
monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Identified and communicated customer needs to supply chain capacity and quality teams.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Implemented new policies and educated staff on changes. Managed daily operations of 30-person clinic supporting approximately 26 patients per week.
Created work schedules for 32 employees and oversaw functioning of billing department.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Monitored all phone calls and scheduled appointments. Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Used Skills for Life data collection platform to document patient information, progress notes, and treatment plans.
Worked as part of collaborative team to address changing needs of children and families.
Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Learned specialized behavior approaches to implement behavioral strategies.
Registered Behavioral Therapist
Center for Autism and Related
Disorders, Inc, Helotes, TX
August 2016 -
December 2019
Education
Bachelor of Arts in Psychology
The University of Texas At San Antonio, San Antonio, TX Supported client using principles of applied behavior analysis. Collaborated with client's support system and other allied specialists to implement positive interventions.
Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Assessed patient progress and reported changes to supervising physician.
Monitored patient behavior and immediately reported changes to supervising physician.
Treated clients and families with respect and dignity. Participated in patient education, helping to reinforce concepts and treatment plans.
Maintained patient records, documenting changes in patient condition.
Developed individualized treatment plans for patients in collaboration with mental health professionals.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Supported patient confidentiality in accordance with HIPAA regulations.
Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively. Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues. Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
Contributed to treatment success by offering feedback and guiding patients through exercises.
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