Virtual Administrative Assistant - Data & Calendar Expert

Desiree Sinclair

+1-304-***-**** • ***********@*****.*** • Schriever, LA

Summary

Detail-oriented Virtual Administrative Assistant with 10+ years of experience streamlining administrative workflows and enhancing operational efficiency. Expert in Google Workspace, Microsoft Office, and Data Entry, with a proven track record in Property Management environments and remote operations. Dedicated to maintaining professional document formatting and calendar management to support high-performing teams. Work Experience

Administrative Assistant June 2024 – Present

MAGNOLIA FAMILY SERVICES, THIBODAUX, LA

Organize administrative workflows and document formatting standards to ensure 100% consistency across all professional correspondence and reporting.

•

Manage complex calendar management and meeting scheduling for the executive team, reducing scheduling conflicts by 30%.

•

Maintain office supply management and coordinate internal logistics using Google Workspace and Microsoft Office to support remote operations.

•

Execute high-volume data entry and records management while strictly adhering to confidentiality and health information management protocols.

•

Care Coordinator June 2023 – Present

ONE CALL MEDICAL, INC., JACKSONVILLE, FL

Coordinate patient interaction and medical scheduling using Salesforce CRM, ensuring a service-oriented approach for over 50 clients daily.

•

Maintain strict HIPAA compliance and patient confidentiality while managing sensitive health information and digital records.

•

Organize appointment setting and healthcare referral management processes to maximize operational efficiency within the provider network.

•

Manage data entry tasks and documentation tracking for injured workers, ensuring accuracy in high-stakes medical management environments.

•

Sales Associate November 2018 – February 2020

SHOPAHIOLICS BOUTIQUE, BATON ROUGE, LA

Managed tenant-style client relations by establishing personal connections and exceeding service expectations in a fast-paced retail environment.

•

Coordinated invoice processing and financial transactions using Square POS, maintaining 100% cash drawer accuracy.

•

Organized product inquiry responses and handled multi-line phone calls, ensuring efficient email management and communication flow.

•

• Maintained accurate product database records and assisted with inventory logistics to streamline store operations. Customer Service Representative January 2017 – July 2018 MR. TINT WINDOW TINTING, BATON ROUGE, LA

Organized a new customer database by performing high-volume data entry, improving record retrieval speed by 40%.

•

Managed customer inquiries regarding services and products, providing professional email management and phone support.

•

• Coordinated conflict resolution and issue tracking to ensure high levels of client satisfaction and retention. Maintained accurate records of all customer interactions and sales within CRM software to support business development.

•

Rental Agent March 2002 – August 2005

GRAND ISLE RENTALS, GRAND ISLE, LA

Managed Property Management workflows for short-term vacation rentals, overseeing tenant relations and guest service requirements.

•

• Coordinated Real Estate inquiries and property tours through efficient calendar management and phone screening. Organized digital availability calendars on the company website to ensure accuracy for remote operations and online bookings.

•

Maintained administrative records including bookkeeping, payment collection, and document formatting for rental agreements.

•

Education

High school diploma in Upper secondary education August 1994 – May 1998 H. L. BOURGEOIS HIGH SCHOOL, GRAY, LA

Additional Skills

Core Administrative Skills: Microsoft Office, Google Workspace, Data Entry, Calendar Management, Email Management, Document Formatting, Correspondence Management, Office Management Property & Real Estate Tools: Property Management, Real Estate Operations, Tenant Relations, Remote Operations, CRM Software, Salesforce, Zoho CRM

Technical & Digital Platforms: Microsoft Excel, Google Sheets, Microsoft Outlook Calendar, Zoom, Microsoft Teams, Adobe Acrobat, Square (POS)

Operational & Financial Support: Project Management Software, Bookkeeping, QuickBooks, Invoice Processing, File Organization, Medical Scheduling, HIPAA Compliance Certifications

• Driver's License - State Authority (July 2021)

Languages

• English - Expert

Contact this candidate