Administrative & Claims Operations Specialist

Jordan Mason

Stafford, VA 540-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Results-driven administrative and operations professional with experience supporting senior leadership, human resources, payroll administration, claims management, customer service, and cross-functional operations. Recognized for handling confidential information, managing multiple priorities, improving workflows, and delivering exceptional service in fast-paced environments. Proficient in Microsoft 365, Google Workspace, ServiceNow, cloud-based collaboration tools, payroll systems, and business reporting. Seeking remote, administrative, operations, customer support, claims, executive assistant, or project coordination opportunities. CORE SKILLS

Executive & Administrative Support • Calendar & Schedule Management • Payroll Processing • HR Administration • Claims Investigation • Customer Service • Reporting & Documentation • Data Entry

& Records Management • Process Improvement • Microsoft Office Suite • Google Workspace • ServiceNow • Teams • Slack • Zoom • SharePoint • Outlook PROFESSIONAL EXPERIENCE

Woodmont Center – Cook Fredericksburg, VA May 2026–Present

• Maintain quality, safety, and efficiency in a high-volume food service environment.

• Coordinate with team members to ensure timely preparation and delivery of orders.

• Monitor inventory levels and communicate supply needs to reduce operational delays. GEICO – Claim Specialist Fredericksburg, VA Jul 2025–Mar 2026

• Managed a high-volume caseload of auto insurance claims while meeting performance and customer satisfaction goals.

• Investigated claims by reviewing documentation, statements, police reports, and policy coverage details.

• Negotiated settlements, processed payments, and maintained accurate claim records.

• Collaborated with policyholders, attorneys, repair facilities, and internal teams to resolve complex cases.

• Identified potential fraud indicators and escalated cases appropriately. Genesis Healthcare – HR Administrator Stafford, VA Jan 2025–May 2025

• Supported HR leadership with payroll administration, employee records management, billing, reporting, and confidential documentation.

• Coordinated communications across departments and served as a primary resource for employee inquiries.

• Assisted with month-end reporting, payroll reconciliation, and executive-level administrative support.

• Created reports, presentations, and business documents while maintaining strict confidentiality. Food Lion – Deli/Bakery Associate Wilmington, NC Jun 2022–Nov 2024

• Delivered excellent customer service while maintaining food safety and operational standards.

• Managed inventory, merchandising, product preparation, and department compliance requirements.

Aquia Christian Academy Stafford, VA Sep 2014–Aug 2021 Extended Day Teacher / K4 Preschool Teacher / Homeschool Program Teacher

• Developed lesson plans, managed classroom operations, and tracked student progress.

• Built strong relationships with parents and administrators through consistent communication and reporting.

• Utilized educational technology and digital learning tools to improve engagement and learning outcomes.

EDUCATION

Stonewall Jackson High School – Diploma, 2012

TECHNICAL PROFICIENCIES

Microsoft 365 • Excel • Word • PowerPoint • Outlook • Google Workspace • SharePoint • Teams • Slack • Zoom • ServiceNow • Microsoft Azure • AWS • Microsoft Intune • Microsoft Defender • Exchange • Gmail • Windows • MacOS

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