Chargeback Coordinator and Customer Service Lead

Clayshae Green

404-***-**** *******************@*****.***

Professional Summary

Detail-oriented and results-driven professional with over 3 years of experience in customer service, financial operations, and team support within high-volume environments. Proven ability to resolve complex customer concerns, analyze financial data, and maintain accuracy under pressure. Strong communicator with advanced proficiency in Microsoft Word, Excel, and PowerPoint. Entrepreneurial, adaptable, and highly motivated, with a consistent focus on efficiency, problem-solving, and delivering exceptional customer experiences in both independent and team-based settings. Professional Experience

Walmart – Coordinator II, Chargebacks (March 2022 – July 2025) 1 Bring over 3 years of experience in customer service and financial dispute resolution in a fast-paced corporate environment

2 Research and analyze chargeback claims to determine validity, accuracy, and potential financial impact

3 Challenge disputes submitted by financial institutions by gathering detailed evidence and documentation

4 Maintain high accuracy while managing large caseloads and meeting strict deadlines 5 Identify trends and discrepancies to support improved decision-making and reduce company loss 6 Assist with onboarding and training of new team members, providing guidance and support 7 Collaborate with cross-functional teams to resolve complex issues efficiently 8 Contribute to workflow improvements and special projects aimed at increasing team productivity New Level Solutions – Customer Service Specialist / Team Lead (October 2020 – March 2023) 1 Managed high-volume inbound calls while maintaining professionalism and strong customer service standards

2 Opened, updated, and maintained customer accounts with accuracy and attention to detail 3 Resolved customer concerns by identifying root causes and delivering effective, timely solutions 4 De-escalated challenging situations while maintaining a calm and professional approach 5 Conducted follow-ups to ensure customer satisfaction and issue resolution 6 Supported team members and collaborated with leadership to meet and exceed performance goals 7 Assisted in training new employees and improving team performance Kids R Kids Learning Academy – Assistant Teacher & Cook (April 2015 – October 2020) 1 Provided care and supervision for children ranging from 6 weeks to 13 years old 2 Served as Summer Camp Coordinator, organizing daily schedules, activities, and staff coordination 3 Prepared meals and managed food inventory while maintaining health and safety standards 4 Communicated effectively with parents and guardians regarding children’s progress and needs 5 Ensured full compliance with state childcare regulations and safety guidelines 6 Demonstrated strong multitasking, patience, and organizational skills in a fast-paced environment Entrepreneurial Experience

Entrepreneur / Freelance Graphic Designer

1 Designed custom graphics and digital content tailored to client needs 2 Managed client relationships, including consultations, revisions, and final delivery 3 Handled multiple projects independently while meeting deadlines 4 Developed branding materials and creative designs to support small businesses and individuals 5 Strengthened skills in communication, time management, and self-motivation Education

Southfield High School – Southfield, MI

High School Diploma, 2014

Certifications

CPR, First Aid & Fire Safety (Current)

Skills

1 Customer Service & Client Relations

2 Financial Research & Chargeback Resolution

3 Team Leadership & Training

4 Advanced Microsoft Office (Word, Excel, PowerPoint) 5 Communication & Problem-Solving

6 Time Management & Multitasking

7 Conflict Resolution & De-escalation

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