Customer Service Representative - HIPAA Compliance

BREONNA L. ADAMS

*********@*****.*** 945-***-****

Relocated to Dallas, TX Open to Remote Work

PROFESSIONAL SUMMARY

Customer Service Professional with 6+ years of experience across healthcare and service environments. Proven ability to manage high-volume calls, resolve complex customer concerns with empathy and professionalism, and maintain accuracy while navigating multiple systems. Strong background in patient support, insurance verification, and electronic records management with a commitment to confidentiality and HIPAA compliance. Recognized for adaptability, strong communication skills, and consistently delivering positive customer experiences in both remote and in-person roles.

CORE COMPETENCIES

• Customer Service & Conflict Resolution

• Remote Communication Tools (Zoom, Teams, Email)

• Appointment Scheduling & EHR Platforms

• Data Entry Microsoft Office Google Workspace

• Multi-line Phone System & Call Management

• HIPAA & Confidentiality Compliance

• Insurance & Benefits Verification

• Time Management Tech Adaptability

PROFESSIONAL EXPERIENCE

Customer Service Representative (Remote Call Center Environment) TEKsystems November 2025 – February 2026

• Manage high-volume inbound calls in a fully remote call center environment

• Resolve customer inquiries, complaints, and account issues with empathy and efficiency

• Accurately document call details and update customer records across multiple systems

• Meet productivity, quality assurance, and call-handling metrics consistently Dental Receptionist (Patient Coordination & Front Desk Operations) HealthPartners May 2024 – October 2025

• Manage inbound calls, emails, and patient appointment scheduling

• Resolve billing discrepancies and cancellations with professionalism

• Maintain accurate EHR patient records and data confidentiality Patient Registration Coordinator (Insurance Verification & Patient Support) Behavioral Health Group Nov 2023 – May 2024

• Coordinated 50+ patient calls daily, handling scheduling and insurance questions

• Verified insurance and processed registration data

• Supported patients with technical issues for virtual appointments Customer Service Representative (In-Person & Phone Support) Fairview Feb 2020 – June 2021

• Responded to customer inquiries via phone and in-person, ensuring positive experiences

• Assisted with account questions, service requests, and problem resolution

• Documented customer interactions accurately in internal systems EDUCATION

Roseville Area High School

Completed General Diploma

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