Customer Service & Public Affairs Specialist

TAMICA CARTER

Memphis, TN 757-***-**** ******.*.******@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional and military veteran with 20+ years of experience delivering high-quality service, resolving complex issues, and supporting diverse populations. Proven ability to manage high-volume inquiries, improve processes, and drive customer satisfaction through effective communication and problem-solving. CORE COMPETENCIES

• Customer Service & Client Support

• Communication (Verbal & Written)

• Problem Solving & Conflict Resolution

• Multitasking & Time Management

• Administrative Support & Data Entry

• Relationship Building & Public Relations

• Records Management & Compliance

• Microsoft Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Public Affairs Specialist USDA Forest Service (2023–2025) 40 hrs/week

• Responded to 100+ monthly public inquiries, improving response time and customer satisfaction

• Developed 50+ communication materials annually for public distribution

• Delivered presentations to groups of up to 200 community members Administrative Support Assistant USDA Forest Service (2018–2023) 40 hrs/week

• Served as primary contact handling 50+ weekly customer interactions

• Managed $110,000+ budget with 100% accuracy in tracking and reporting

• Coordinated 20+ annual community events with multi-agency partners

• Processed permits and payments with zero audit discrepancies Administrative Assistant Douglasville Psychotherapy Center (2016–2018) 30 hrs/week

• Managed 30+ weekly patient appointments and inquiries

• Recovered $3,000+ in outstanding payments, improving revenue flow

• Reduced scheduling errors by streamlining intake processes TAMICA CARTER 2

Human Resource Manager US Coast Guard (2011–2014) 40 hrs/week

• Managed payroll for 150+ personnel with 100% accuracy

• Supervised 10 employees, improving team efficiency and performance

• Resolved pay discrepancies, reducing errors and improving satisfaction Training Supervisor US Coast Guard (2009–2011) 40 hrs/week

• Administered 1,000+ exams annually with accurate tracking and reporting

• Coordinated training programs supporting hundreds of personnel Customer Service & Administrative Roles US Coast Guard (1992–2009) 40 hrs/week

• Supported 2,500+ service members with benefits and administrative needs

• Managed records and service requests across multiple departments

• Maintained accountability for assets exceeding $1M EDUCATION

Bachelor of Science in Criminal Justice – Capella University, GPA 3.3

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