Customer Service & Billing Operations Specialist

TAI STANLEY

Riverdale, GA • 678-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Results-driven Customer Service and Operations Professional with 7+ years of experience supporting high-volume environments across utilities, waste management, security, and corrections. Proven ability to manage billing processes, resolve complex customer issues, and maintain accurate data and documentation. Recognized for delivering exceptional service, improving operational efficiency, and supporting revenue growth. Strong communicator with advanced proficiency in Microsoft Office and workflow systems. PROFESSIONAL EXPERIENCE

Customer Service Representative Wesco Union City, GA Jul 2023 – May 2026

• Managed billing operations and documentation for Georgia Power accounts, ensuring accuracy and compliance with company standards.

• Processed and tracked customer orders, material releases, and pickup scheduling in a fast-paced environment.

• Maintained detailed data entry records, improving workflow efficiency and reducing discrepancies.

• Collaborated with contractors and internal teams on reclamation projects, supporting timely job completion.

• Delivered excellent customer service by resolving issues quickly and maintaining strong client relationships.

Customer Service Sales Representative Republic Services Atlanta, GA May 2020 – Jul 2023

• Handled high-volume inbound calls to set up residential and commercial waste services.

• Resolved complex billing inquiries, processed account updates, and completed service adjustments with accuracy.

• Recovered inactive accounts and contributed to increased customer retention and revenue growth.

• Created reports and managed data using Excel, Word mail merge, and Access to support business operations.

• Consistently maintained high customer satisfaction through effective communication and problem-solving.

Property Clerk TKC Holdings Jonesboro, AR/GA Nov 2018 – May 2020

• Managed intake, tracking, and secure storage of inmate property and financial assets.

• Maintained accurate and compliant electronic records, ensuring adherence to facility procedures.

• Processed inmate releases, transfers, and commissary transactions efficiently and securely.

• Utilized Microsoft Office tools to track workflows and generate reports for operational oversight.

• Demonstrated attention to detail and accountability in a highly regulated environment. Security Officer / Front Desk Allied Universal Fairburn, GA Sep 2017 – Oct 2018

• Controlled facility access by issuing badges and monitoring entry/exit activity.

• Conducted surveillance monitoring and responded to incidents, ensuring safety and compliance.

• Supported front desk operations by scheduling appointments and assisting visitors and clients.

• Documented daily activity logs and incident reports with accuracy and professionalism. EDUCATION

Bachelor of Science — Atlanta Metropolitan State College, 2021 Coursework Completed — Georgia Gwinnett College, 2016 High School Diploma — Creekside High School, 2016

CORE SKILLS

Customer Service & Client Relations • Billing & Account Management • Data Entry & Record Accuracy • Microsoft Excel, Word, Outlook, PowerPoint • Problem Solving & Conflict Resolution • Documentation & Reporting • Workflow Coordination • Cash Handling & Financial Transactions • Security & Compliance Procedures • Time Management & Organization KEY ACHIEVEMENTS

• Improved billing accuracy and reduced processing errors through detailed data verification.

• Contributed to increased customer retention by restoring inactive accounts.

• Recognized for maintaining high-quality service in fast-paced, high-pressure environments.

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