Customer Service & Virtual Assistant Specialist

MAGIE JANE E. MONTERO

ABOUT ME

Results-driven Virtual Assistant with over 8 years of experience providing administrative, legal, and customer support in fast-paced environments. Recently earned a Bachelor of Secondary Education, major in English, further strengthening my communication and critical thinking skills. Highly organized, detail-oriented, and proactive, with a proven ability to manage multiple responsibilities efficiently while maintaining accuracy and professionalism.

093******** ****************@*****.*** Cebu, Philippines Virtual Assistant

E. Elijah Wilhoite Atty at Law

WORK EXPERIENCE

2018 - 2026

Customer Service Representative (Various Companies) 2013 - 2018

Sales Consultant (Licensed Insurance Agent)

2012 - 2013

Provide comprehensive administrative and legal support to a Tennessee-based attorney by managing digital case files, organizing legal documents, coordinating schedules, and maintaining accurate records. Communicate with courts and legal offices to obtain case information and documents, assist with document preparation and filing, and handle client inquiries through phone, email, and text. Ensure efficient day-to-day office operations while maintaining professionalism, confidentiality, and attention to detail.

Delivered exceptional customer service by assisting clients with inquiries, resolving concerns, and providing accurate information regarding products and services. Maintained customer records, processed transactions, and consistently met performance standards while building positive customer relationships through effective communication and problem-solving skills. Provided clients with personalized life insurance solutions by assessing their financial needs and recommending suitable insurance plans and coverage options. Educated clients on policy benefits, premiums, and long-term financial protection strategies, helping them make informed decisions. Built and maintained strong client relationships through excellent customer service, follow-up support, and a commitment to meeting individual financial security goals SKILLS

Administrative Skills

Calendar Management

Scheduling and Appointment

Coordination

Data Entry

Document and File Management

Email Management

EDUCATION

Bachelor of Secondary Education, Major in English

St. Cecilia’s College Cebu Inc.

Graduated: 2026

Technical Skills

Google Workspace

Microsoft Office Suite

Online Research

Cloud-Based File Organization

Communication Skills

Customer Service

Telephone and Email

Communication

Client Relations

Professional Correspondence

Professional Skills

Time Management

Organization

Attention to Detail

Problem Solving

Confidentiality and

Professionalism

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