Customer Service & Administrative Support Specialist

Terri Crabtree

361-***-****

**********@*****.***

OBJECTIVE

Dedicated and reliable professional re-entering the workforce after raising a family. Seeking a position where I can contribute excellent customer service, administrative support, and a strong work ethic. Eager to learn, grow, and be a valuable member of a team.

CORE SKILLS

.Customer Service & Support

.Data Entry & Account Processing

.Communication & Phone Etiquette

.Attention to Detail

.Team Collaboration

.Quick Learner

.Dependable & Integrity

PROFESSIONAL EXPERIENCE

Spectrum-Corpus Christi, TX-Spectrum Residential Connectivity Specialist

Dec 2025-present

.Door to door Sales

Capital One – Spotsylvania, VA – Customer Service Representative

June 2001-May 2002

.Assisted credit card customers with account inquiries and concerns in a courteous, helpful and professional manner.

.Resolved billing and account issues, explained account features, and provided clear communication.

.Maintained a positive tone and followed company procedures to ensure customer satisfaction.

Traveler’s Property and Casualty – Houston, TX – Account Processor

Nov 1999-Apr 2001

.Entered and maintained client data accurately in the insurance database.

.Coordinated with underwriters to ensure all policy information was complete and correct.

.Supported the department with administrative duties and maintained attention to detail.

Spring Engineers, Inc – Houston, Tx – Coiling Department Worker

May 19996-Nov 1998

.Promoted from floater to the first female employee in the coiling department.

.Operated coiling machinery and followed production specifications.

.Adapted quickly to a manufacturing environment and met productivity goals.

Storybook Square – Houston, TX – Classroom Assistant/Childcare Floater

1994-1996

.Worked in various classrooms, eventually securing a permanent role with the 2-year-old

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