Terminal Customer Service & Compliance Manager

KIMBERLY STITES **** Alabama St. Baytown, TX *****

832-***-**** email: *************@*****.***

EDUCATION

American InterContinental University, Schaumburg, IL – Marketing (Masters of Business Administration) – 2013 Shawnee State University, Portsmouth, OH – Fine Arts (Bachelors of Fine Arts) – 2007 SKILLS

• Develop and Train individuals on new Management of Change on company Process Procedures and Implementations. • Creative team leader that manages several Terminals in Documentation and Regulatory Compliance updates. • Co-ordinated event programs in setting up stands and promotional materials for nonprofit organizations. • Manage email communication and social media while assisting in advertising. • Able to generate orders and leads, experience with purchasing and processing, • Proficiency with Microsoft Office (Word, Access, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

KINDER MORGAN GULF LIQUIDS - GALENA PARK, TX 2014 – Dec 2025 Manager of Customer Service Operations & AFSO of Terminal

• Manage Security and Assist Facilities Officer of Terminal

• Customer Relationship Management: Serve as the primary point of contact for resolving complex customer issues, coordinating product movements, and ensuring fulfillment of inventory requirements.

• Operational Leadership: Oversee day-to-day customer service operations, including mentoring, coaching, and supervising customer service employees.

• Scheduling and Staffing: Manage employee schedules and man-power for the department to ensure 24/7 terminal needs are met, particularly regarding marine vessel, railcar, and truck loading/unloading.

• Process Improvement & Reporting: Review, develop, and implement improvements to customer service processes and workflows. Prepare weekly, monthly, and annual reports for management.

• Safety & Compliance: Ensure all activities comply with regulatory requirements (DOT, OSHA, EPA) and company safety policies, including maintaining accurate documentation for audit purposes.

• System Maintenance: Accurately update and maintain inventory systems (such as Galahad or similar bulk inventory systems) to reflect current activity.

• Collaboration: Work closely with operations, maintenance, and marketing departments to ensure customer requirements are met efficiently.

Training Coordinator of Operations

• Responsible for developing, facilitating, and documenting employee training to ensure compliance with DOT, OQ (Operator Qualification), and safety regulations.

• Creating and updating records and site-specific procedures.

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Administrator Project Support SR

• Records Management in FileNet

• Management of Change Coordinator/Document Control

• Coordinate and Track changes in Pipeline and Tanks BEI ENGINEERING/KINDER MORGAN, PASADENA, TX 2013 – 2014 Management of Change Coordinator/MOC Administrator of Gulf Region

• Management of Change Coordinator/Document Control

• Document Control in FileNet

• Coordinate and Track changes in Pipeline and Tanks FRONTIER COMMUNITY SERVICES, CHILLICOTHE, OH 2011 – 2013 Habilitation Specialist

• Assisted consumers with becoming independent in daily skills.

• Managed training schedule for the facility.

• Provided communication through American Sign Language. KART TRANSPORT LLC, WAVERLY, OH 2008 – 2011 Office Manager/Administrator

• Managed the Operators/Drivers for scheduling and deliveries.

• Managed maintenance services for Operators.

• Office operations and payroll.

• Vendor invoices and billing.

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