Customer Service & Sales Professional

Keshawn Lane ************@*****.***

***** * *** **, *******, Az 85024 602-***-**** linkedin.com/in/keshawn-lane-47a576331 EDUCATION

School of Business, MTI College, Sacramento, CA September 2024 - August 2026 Associate of Art, Business Administration

● Awards: Dean’s List

● GPA: 3.8

PROFESSIONAL EXPERIENCE

Customer Service Representitive/Sales, Chadwell Supply, Phoenix, Az January 2026- Present

● Process stock orders, quotes, and returns with a high level of accuracy

● Provide timely substitutions for backordered items to maintain order flow

● Handle credit card authorizations for open orders securely and efficiently

● Communicate with sales teams, managers, and warehouse staff to resolve order and account issues

● Deliver professional customer service by answering calls with a clear, friendly tone

● Maintain strict adherence to account-specific notes and handling instructions

● Monitor and respond promptly to incoming emails and customer inquiries

● Stay engaged in workflow systems by remaining active in queues during business hours

● Participate in ongoing training, including product knowledge sessions and team learning events

● Perform data entry and retrieve order/account information using business systems

● Utilize Microsoft Outlook, Excel, and SalesPad for daily operations

● Manage multiple tasks effectively in a fast-paced environment with frequent interruptions

● Apply financial awareness to support profitable order processing and customer service decisions Customer Service Specialist,Van Chevrolet, Scottsdale, Az April 2025- January 2026

● Maintained and updated customer records using CRM systems, ensuring accurate data entry and documentation.

● Coordinate appointments, scheduling, and follow ups between customers, finance teams, and management

● Process financing paperwork and verify documentation for accuracy and compliance.

● Handled high volume inbound calls and email correspondence with professionalism.

● Track sales data, maintain logs, and prepare reports for management.

● Support communication to ensure timely workflow and task completion. Front Desk Receptionist, Isagenix, Phoenix,Az February 2023- April 2025

● Prepare detailed incident and compliance reports in accordance with state regulations.

● Maintained confidential documentation and ensured adherence to company policies.

● Served as the primary point of contact between employees, clients, and management. Manager, Dominos, Tempe, Az January 2020– February 2023

● Created and maintained weekly staff schedules for a multi-employee team.

● Submit payroll reports and verified timesheets for accuracy.

● Conducted onboarding and training for new hires

● Maintained personnel documentation and ensured compliance with company policies.

● Managed inventory records, vendor communications, and supply orders

● Resolved employee concerns and supported team engagement initiatives. SKILLS & ACTIVITIES

●Languages: English (Advanced)

● Computer Skills:Data entry, scheduling, filing systems, Microsoft Office

● Technical Skills:Project Management & Scheduling,Onboarding & Recruitment Support, CRM systems, Employee Training & Development, Employee Engagement & Relations, Problem-Solving & Conflict Resolution

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