Manufacturing & ERP Quality Process Specialist
Resume:
Katie Dumont
Contact
Bowling Green, KY.
*****.******@*****.***
Professional Summary
Detail-oriented manufacturing and production professional with 5+ years of experience supporting quality systems, ERP workflows, process improvement, and cross-functional manufacturing operations in fast-paced production environments. Experienced analyzing production logistics, managing technical documentation, Inventory Management, troubleshooting, and collaborating with engineering, prepress, and manufacturing teams to improve efficiency and product accuracy. Skilled in Lean Manufacturing, operational efficiency, SOP development, process optimization, and ERP systems with strong aptitude for CAD/CAM, technical programming, and manufacturing support functions.
Core Competencies
·Manufacturing Process Support ·ERP Systems & Data Integrity
·Technical Documentation & Specifications
· Lean Manufacturing / Continuous Improvement
·Production Workflow Coordination
·Root Cause Analysis & Problem Solving
·SOP & Work Instruction Development
·Cross-Functional Collaboration
·Quality Systems & Auditing
· Process Optimization & Efficiency Improvement
· Statistical Analysis & Reporting
·Customer & Supplier Communication
·Production Troubleshooting
·Microsoft Excel, Word & Office Suite
·Strong Technical & Mechanical Aptitude
Education
BACHELOR OF ARTS MAY 2018 WESTERN KENTUCKY UNIVERSITY
· Major: Criminology
· Minor: Sociology
Relevant Coursework: Research Methods, Statistics, Data Analysis
ASSOCIATE OF SCIENCE MAY 2016 MOTLOW COMMUNITY COLLEGE
· Major: Criminal Justice Relevant Coursework: Chemistry I & II, Communication, Public Speaking
Experience
Multi-Color Corporation Order Engineer – Graphic Reproduction Excellence
March 2024 – Present Bowling Green, KY
Translate customer product specifications and item requirements into ERP and prepress management systems with high accuracy and attention to detail.
Collaborate with internal production, graphics, and customer teams to ensure efficient setup and execution of manufacturing projects.
Analyze order specifications and production requirements to support manufacturing readiness and workflow optimization.
Serve as a key participant in pre-production meetings to resolve technical issues and improve production efficiency.
Analyze custom product flow through manufacturing and develop efficient production layouts to maximize throughput and resource utilization.
Support Lean Manufacturing initiatives through SQDC participation and continuous improvement activities.
Assist with troubleshooting workflow and specification issues to ensure product accuracy and production consistency.
Maintain data integrity and documentation accuracy across multiple production systems.
Coordinate onboarding of new business accounts and establish operational requirements within ERP platforms.
Multi-Color Corporation Quality Assurance Lead
September 2021 – March 2024 Bowling Green, KY
Supported manufacturing operations through process analysis, troubleshooting, inspection, and continuous improvement initiatives.
Participated in Kaizen events to improve production efficiency, operator functionality, and manufacturing processes.
Assisted with process capability testing, production audits, and product inspections to ensure compliance with specifications.
Developed and maintained work instructions, quality standards, and operational documentation for manufacturing teams.
Investigated non-conformance issues and supported corrective action processes to reduce defects and improve workflow.
Collaborated with suppliers, operators, and cross-functional departments to improve production quality and operational consistency.
HENKEL BOWLING GREEN, KY DECEMBER 2020- JULY 2021
QUALITY ASSURANCE LABORATORY TECHNICIAN
· Inspect raw materials, mid-batch solutions, and final products for accurate results to approve for next steps
· Calibrate machines and record results daily
· Test water for chemical oxygen demand and wastewater quality
· Inspect packaging for accurate colors and imperfections
· Use SAP to put palettes of product on hold in different warehouses, enter data and accept it to be approved by the lab to move on to final stages of being sent to the customer
· Experience creating micro lab plate cultures and using Karl Fischer titration, PH meter, viscometer, specific gravity.
NTT DATA BOWLING GREEN, KY SEPTEMBER 2019 - NOVEMBER 2020
CUSTOMER SERVICE REPRESENTATIVE
· Provide benefit eligibility to Doctor's office personnel for procedures, authorization, and medications
· Extensive training in medical terminology and CPT codes for patient approvals with Harvard Pilgrim extended to six states
· Serve as the primary contact for members for questions related to eligibility, payments, enrollments, and coverage
· Have thorough knowledge of Massachusetts eligibility standards and requirements of members to provide specific documentation and status.
· Operate multiple systems simultaneously to deliver accurate information to the client.
· Stay updated with the tax requirements and provide steps members need to take to receive subsidies.
· Create cases to send to carriers and remain informed of carrier’s rules and regulations.
· Remain professional and calm while resolving issues and assisting upset clients, carriers, brokers and navigators.
· Detailed and meticulous in capturing confidential criteria for data entry when logging calls and updating client files.
Early Employment Bowling Green, KY JUNE 2015 – September 2019
Customer service and kitchen positions demonstrating reliability, teamwork, and time management in a fast-paced environment.
Technical Skills
ERP Systems
SAP
Microsoft Excel & Data Reporting
Documentation Control
Statistical Process Control (SPC)
Calibration & Testing Equipment
Process Improvement Methodologies
Lean Manufacturing & Kaizen
Quality Auditing
Technical Problem Solving
Strong aptitude for CAD/CAM and manufacturing software systems
Leadership
Secretary of Junior board of directors for Juniors House a child advocacy center. Took part in decision making and group discussion. Lead the topic of discussion and create options for the group to decide on. Took part in fundraisers and charity projects for the non-profit organization
References
[Available upon request.]
Contact this candidate