Storekeeper & Inventory Management Professional

CONTACT

Doha, Qatar

********

*****************@*****.***

ANNAH WAIRIMU NDIRANGU

SUMMARY

Detail-oriented professional with over 4 years of

experience in fast-paced service and operations

environments. Skilled in inventory control, stock

management, record keeping, customer service,

and maintaining organized storage areas to

support efficient operations. Proven ability to

receive, inspect, and manage supplies while

ensuring accuracy and safety in high-volume

settings. Strong organizational and problem-

solving skills aligned with storekeeper

responsibilities in warehouse or store operations. Hard Skills

Inventory Management

Stock Control

Record Keeping

Warehouse Operations

Receiving and Issuing Supplies

Data Entry

Supply Organization

Safety Compliance

Customer Service

Process Streamlining

Soft Skills

Problem Solving

Team Collaboration

Attention to Detail

Time Management

Adaptability

Communication

Crisis Management

Organizational Skills

SKILLS

• Inventory and supply chain optimization

• Warehouse organization and process improvement

• Continuous learning in business management and

operations

• Team coordination and safety compliance practices INTERESTS

- English: Bilingual or Proficient (C2)

- Swahili: Native

LANGUAGE

Available upon request

REFERENCE

Moi University

Bachelor's Degree in Business Management

2019 – 2024

Icon Institute

Customer Service

EDUCATION

• Certificate in Refrigeration and Air Conditioning

• Certificate in Computer Applications

CERTIFICATION

Hamad International Airport, Doha

Senior Customer Service Agent

• Managed high-volume customer interactions and maintained accurate records of service requests to support operational efficiency

• Coordinated with cross-functional teams to streamline processes and reduce average handling time by 20%

• Trained and mentored junior team members on communication and problem-solving techniques to improve team performance

• Implemented follow-up strategies that enhanced customer retention by 15% through consistent service delivery

• Handled escalated cases with timely resolution while maintaining detailed documentation and stock-related service items

• Ensured organized service areas and monitored supplies to prevent shortages in a dynamic airport environment

Oct 2024 – - Mar 2026

Time Rako Hotel

Lifeguard

• Monitored and maintained safety equipment and supplies to ensure readiness for emergency response

• Conducted regular checks and organized pool and beachfront facilities to uphold cleanliness and safety standards

• Managed crowd control and enforced regulations while keeping accurate logs of incidents and equipment usage

• Educated guests on safety procedures and provided first aid support with calm execution under pressure

• Performed daily inspections of facilities and reported maintenance needs to prevent operational disruptions

• Supported team operations by maintaining organized storage of safety materials and supplies

Aug 2023 – - Sep 2024

The Living Adventure - Accor

Receptionist

• Managed front desk operations including appointment scheduling and multi-line phone systems for smooth coordination

• Performed data entry, filing, and correspondence tasks while maintaining accurate administrative records

• Greeted visitors and handled inquiries professionally to support positive guest experience and operational flow

• Coordinated with departments to optimize resource availability and minimize delays

• Maintained organized filing systems and tracked office supplies to prevent shortages

• Supported daily operations by ensuring timely processing of requests and documentation

Sep 2022 – - Dec 2022

EXPERIENCE

Notable Projects

• Developed improved tracking system for service supplies that reduced retrieval time in high- volume environment

• Conducted regular stock audits of safety equipment resulting in better preparedness and fewer shortages

• Coordinated reorganization of storage areas to enhance accessibility and efficiency of operations

• Implemented follow-up documentation process that improved accuracy of customer and service records

• Supported team training on proper handling and storage of supplies and materials

• Contributed to process improvements that streamlined supply requests and reduced delays

PROJECTS

• Reduced average handling time by 20% through process optimization and better coordination

• Increased retention metrics by 15% via consistent and organized service delivery

• Maintained zero major safety incidents during facility monitoring periods

• Successfully mentored junior staff leading to improved team response capabilities

• Enhanced organization of storage and service areas resulting in faster access to needed items

• Consistently upheld accurate record keeping in fast-paced operational settings ACHIEVEMENTS & AWARDS

• Supported community safety initiatives by organizing and distributing safety supplies

• Assisted in maintaining organized distribution points for essential materials and resources

• Contributed to team efforts focused on efficient resource management and record accuracy VOLUNTEER EXPERIENCE

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