PEGA Certified Senior Systems Architect

Henry Allen

US Veteran Honorable Discharge

PEGA Trained ~ Certified Systems Architect

December 21, 2014

To whom it may concern:

Dear Hiring Manager,

I am delighted to write this letter of recommendation on behalf of Henry Allen. From the onset Henry has been a great source of support. He is a dedicated student, took a demanding course load, and has always impressed everyone around him with his accomplishments. He has performed above and beyond my expectations and is a very valuable asset to my classroom.

I have observed him assisting other students in many different situations on various projects. He has a positive can-do attitude and will be a very valuable addition to anything he puts his mind to. Not only is Henry Allen intelligent; he also is very hard-working. He has tackled every project assigned to him with enthusiasm and competence. He invariably understands exactly what a project is all about from the outset, and how to get it done quickly and effectively. He consistently produces superior quality work, on time. In my estimation, Henry is a true example of the type of employee that every employer wants: accountable and responsible, with a superior work ethic and a high degree of integrity.

In closing, I recommend Henry Allen very highly for any position in the IT Project Management field that involves complexity and creativity, with high quality requirements. He is exceptionally bright and hardworking person who will do his very best to do an outstanding job for whomever he works. If I can provide any additional information, please do not hesitate to contact me at 862-***-****.

Sincerely yours,

Andrew Peruzzi Microsoft Certified Trainer PC Age Career Institute – Instructor

To Whom It May Concern:

Subject: Reference Letter – Henry Allen

I am very pleased to write this letter of reference on behalf of Henry Allen in my capacity as Director of IT Architecture for Optum / UnitedHealth Group. The Optum unit of UnitedHealth Group specializes in provider HealthCare IT services for the Military and Veterans, Medicare and Retirement, Community & State and Employers and Individual businesses. Overall, I believe Henry to be a skilled, thoughtful, and thoroughly professional Information Technology expert, which I will briefly elaborate on below.

I have known Henry as one of my key team members on a large program for Military and Veterans business. I hired Henry onto the Military and Veterans PEGA team. He has lead instructor experience and had done very well on certification exams for PEGA. He excels at planning, organizing, and solving complex business problems.

Henry also demonstrates exceptional communication skills and is great at building relationships. He has stability, accuracy and innovation under pressure and is a good leader. On projects with tight deliverable schedules he was able to come through and deliver what we needed. Henry's project management background, six sigma background and military service background all have contributed to his ability to operate effectively, quickly and with a high degree of quality in what he does.

Henry is one of the few people that will seek to do the right thing, asking good questions, and fully understanding a solution then having the perseverance to deliver what is needed.

In closing, I recommend Henry Allen very highly for any position in the IT field that involves complexity and creativity, with high quality requirements. He is an exceptionally bright and hardworking person who will do his very best to do an outstanding job for whomever he works. If I may be of further assistant with regard to Henry, please call me at 952-***-**** or e-mail me at ************@*****.***.

Sincerely,

Aaron C Wacker

Director Clinical Domain Architecture, Optum

Phone: 952-***-****

Email: ************@*****.***

HENRY ALLEN

************@***.*** 609-***-****

SUMMARY

Versatile visionary-thinker and business professional with skills in information technology, project management, development, and operations. Industry experience includes IT, finance, and media industries. Adept at planning, organizing, implementing, and after-action review. Able to translate insight and market research into concrete action plans-thereby developing comprehensive solutions to complex business problems. Engaging communicator, talented in leading teams to high-performance outcomes and building productive client relationships. PEGA System Architect, System Analyst, NAC Security Clearance, Military veteran: Sergeant, Honorable Discharge. Recipient of several awards.

TECHNOLOGY PROFILE

PEGA Projects:

Client: U. S. Department of Agriculture (USDA) Created integration Connect-Rest rule Project: NIFA-ezFed-Grants.gov Activity logic for request & response Role: Developer Apply-Data Transform - map properties Environment: PRPC 7.1.6 Activity steps attach PDF to work object Team Size: 10 Update WSDL XML Stream/Parse rule Organization: Dominion Consulting Unit testing-Debugging-Error handling

Client: UnitedHealth Group Construct UI Harness, Layout & Sections Project: Email Paperless Created properties & UI Controls Role: Developer Write screen code validations Environment: PRPC 6.2 in PRPC Created reports for Case Manager Team Size: 5 Unit testing, Debug, & update Runbook Organization: Randstad Technologies User Story Demo & Business acceptance

Client: UnitedHealth Group Integration Services & Connectors Project: Salute Security Certificate Implementation Role: Developer Create Key Store & Trust Store Environment: PRPC 6.2 in PRPC Canonical XML to MQ using Auto-Pilot Team Size: 15 Confirm MQ in PEGA Listener Organization: Randstad Technologies Activity logic to workbasket & PEGA Log

Client: UnitedHealth Group Created flow actions, UI, & sections Project: EMT-Polaris Wrote data transform, activity, & flows Role: Developer Loaded data from database in PEGA Environment: PRPC 7.1 in PRPC Promoted SQL Script to Code Hub Team Size: 10 Built & wrote SSRS Reporting Services Organization: Randstad Technologies Deployed to Prod for business needs

TECHNOLOGY PROFILE

PEGA Projects:

Client: U. S. Department of Energy (DOE) Created File Listener to pick up Files

Project: Survey 930 Added Service File to process Data

Role: Developer Referenced Parse XML to parse XML Data

Environment: PRPC 7.2 Coded Parse delimited to parse CSV Data

Team Size: 5 Implement Rest call-save data to database

Organization: Edgewater Federal Solutions Constructed user reports to track Error Files

Client: U. S. Department of Energy (DOE) Created access groups, roles & privileges

Project: Survey 800 Set-up user LDAP Authentication

Role: Developer Updated email correspondence rule

Environment: PRPC 8.5 Developed end user navigation portal

Team Size: 10 Ran PEGA Rules Security Analyzer

Organization: Edgewater Federal Solutions Established UI 508 Compliance

Client: U. S. Department of Energy (DOE) Created Java Library Functions

Project: Survey 914 Declarative Expression to calculate totals

Role: Developer JavaScript client & server-side validation

Environment: PEGA Infinity 24.1 Substring Regular Expression

Team Size: 5 Validate rule of user input to web-form

Organization: Edgewater Federal Solutions Implement Icon, Tooltip, and Popup

Client: U. S. Department of Energy (DOE) Direct Capture of Objectives (DCO)

Project: Survey 63C Gathered Client Requirements

Role: Developer Created Class Structure

Environment: PEGA Infinity 24.1 Implemented Data Model

Team Size: 5 Reviewed Legacy implementation

Organization: Edgewater Federal Solutions Structured process for upcoming Surveys

EDUCATION AND TRAINING

New Jersey Institute of Technology, Newark, NJ-PEGA 24.1 Certified Senior System Architect in-progress

New Jersey Institute of Technology, Newark, NJ-PEGA 7.1 Certified System Architect 2015

Thomas Edison State College University, NJ-BSAST in Computer & Information Technology 2016

PEGA World Conference, Las Vegas, NV-PEGA 8.1 Achieving Front-End Excellence Badge 2019

PEGA World Conference, Las Vegas, NV-PEGA 24. Constellation UX Challenge Badge 2024

Professional Affiliations: PDN-PEGA Academy, Project Management Institute (New Jersey Chapter) Association of Information Technology Professionals

Awards: Army Service Ribbon, Good Conduct Medal, Overseas Ribbon, Infantry Blue Cord, Air Assault Badge, Sharp-Shooters Badge, Army Physical Fitness Excellence Aware, Non-Commissioned Officer Award

CAREER HISTORY

Edgewater Federal Solutions-PEGA Senior System Architect 2018-Present

Created and establish mission-critical production pull screen portal for end user ad-hoc data pull

Coded custom JavaScript ‘Session Timeout’ to log-off user after predefined period of inactivity

Supported DOE cybersecurity to ensure PEGA meets Government security requirement standard

Maintained PEGA User accounts, LDAPauthentication, skills, access groups, roles and privileges

Manage and deploy PEGA Upgrades including CRM and PEGA Government Platform Frameworks

Introduction to PEGA Cloud Migration, PEGA Constellation UX, and PEGA Gen AI Blueprint

Dominion Consulting-PEGA Certified System Architect 2017-2017

Developed Connect-Rest Post Integration between PEGA and Mule Soft

Execute JSON payload request to Mule Soft to stitch multiple PDFs into single PDF

Implemented Apply-Data Transform to process Base64 encoded attachments

Process incoming response of stitched PDF and attach to current work object

Supported ‘button’ development for ad-hoc end user requested stitched PDF

PEGA code review and documentation update for Technical Design and Functional Design

UnitedHealth Group-PEGA Certified System Architect 2015-2017

Knowledge of PEGA PRPC V7.1 architecture

Translate business requirements into design applications

Drive development and contribute to best practice as defined by organization

Build UI with Flow Actions, Harness and Sections rules.

Implement PEGA Rules Process Commander v6.2 and Agile Scrum Methodology

Johnson & Johnson-IT System Analyst 2013-2014

Strategic implementation to achieve maximum customer engagement.

Work Cross-functionally within teams to integrate strategy.

Served as liaison between IT and business units and communicated implementation activities to end user communities for new module development.

Implemented user set-up, end-user training materials, and testing procedures.

Developed policies and procedures for ticket management, troubleshooting, and service.

U.S. Army- Infantry- Project Management 1998-2006

Skilled in managing project stakeholders and teams to define and achieve project goals.

In planning an upcoming squad mission, prepared map of intended route, periodically revised map to reflect progress toward mission goal, then utilized this after-action review for continuous improvement, and reporting to senior officers.

Supervised weekly preventive maintenance of gear, weapons, and vehicles, ensuring that each assigned squad of 12 soldiers successfully completed all tasks to meet QC requirements.

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