Customer Service & Client Support Specialist

ANTHONY AIMANESI

Senior Client & Customer Support Specialist

Dallas, TX 214-***-**** *****************@*******.***

PROFESSIONAL PROFILE

Customer service professional with 5+ years of experience supporting customers in remote and fast paced environments. Skilled in phone, email and digital support, appointment coordination, accurate record keeping and maintaining a friendly professional customer experience. Known for strong communication, attention to detail, organization and the ability to work independently while learning new systems quickly.

KEY PROFICIENCIES

Phone, email and video support

Professional written and verbal communication

Follow up and customer care

Appointment scheduling and confirmation

Attention to detail and organization

Online communication tools

Customer relationship management

Remote work and self management

Problem solving and adaptability

Data entry and record keeping

Digital forms and information updates

Customer focused service delivery

CAREER HISTORY

Senior Client Support Specialist

Houston, TX Nov 2022 – Mar 2026

Veradigm Health (formerly Allscripts) Healthcare SaaS & EHR Solutions

•Supported customers through phone and digital communication in a remote environment.

•Scheduled and coordinated follow up as needed to keep cases moving forward.

•Maintained accurate client records and documented all interactions carefully.

•Explained next steps clearly to help customers understand processes.

•Worked independently while managing multiple priorities and deadlines.

•Used internal systems and online tools to update information and track requests.

•Maintained a professional and customer focused tone in every interaction.

•Helped customers complete forms and update information accurately.

•Followed up with customers to ensure issues were resolved and service remained positive.

•Adapted quickly to new systems, workflows and procedures.

•Collaborated with team members during escalations or complex cases.

•Contributed to a reliable and organized support experience.

Customer Support Specialist – Payments & Billing

Houston, TX Nov 2020 – Oct 2022

Stripe, Inc. Digital Payment Processing & Financial Technology

•Provided customer support through phone and digital channels in a fast paced environment.

•Maintained organized records and updated customer information accurately.

•Assisted with follow up tasks and helped customers understand next steps.

•Used online tools and internal systems to support data entry and case management.

•Communicated clearly and professionally with customers from different backgrounds.

•Supported appointment style coordination and process guidance where needed.

•Resolved issues with patience, professionalism and attention to detail.

•Worked independently while meeting service expectations.

•Learned new systems quickly and adapted to changing processes.

•Managed multiple tasks and priorities effectively.

•Helped create a positive and efficient customer experience.

•Collaborated with teammates to support smooth service delivery.

EDUCATION

Bachelor of Science, Applied Cybersecurity Management – University of Lagos (UNILAG), 2020

PROFESSIONAL CERTIFICATIONS

•Certified Customer Service Professional (CCSP) – NCSF, 2023

•HDI Customer Service Representative (HDI-CSR) – HDI, 2023

•HIPAA Compliance & Privacy Training Certification – 2024

•Salesforce Certified Associate – Salesforce, 2023

•HubSpot Customer Service Certification – HubSpot Academy, 2022

•Zendesk Support Administrator Certification – Zendesk, 2022

•Microsoft Office Specialist – Excel (MOS) – Microsoft, 2021

HEALTHCARE ENVIRONMENTS SUPPORTED

• Hospitals & Acute Care Clinics

• Behavioral Health & Addiction Treatment

• Mental Health & Outpatient Centers

• Urgent Care & Rehabilitation Facilities

• Clinical & Diagnostic Laboratories

• Telemedicine & Remote Care Platforms

KPIS & PERFORMANCE STANDARDS

CSAT FCR AHT NPS SLA Adherence Call Quality Audits HIPAA Compliance Escalation Rate Reduction Self-Service Adoption Onboarding Completion Rate Ticket Resolution Time Customer Retention

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