Remote Customer Service Representative

Amber Marie Fisher

McKeesport, PA 724-***-**** **********@*******.*** LinkedIn

SUMMARY

Customer support professional with over 10 years of experience delivering real-time assistance via live chat, email, and phone in remote environments. Proficient in Salesforce, Zendesk, and web-based support platforms with strong written communication, problem-solving, and organizational skills. Consistently resolved complex inquiries while maintaining accurate documentation and empathetic, professional interactions. EXPERIENCE

GigX Digital Inc Client Support Professional Sep 2023 - Nov 2025 Delivered multi-channel B2B support via phone, email, and live chat using Salesforce and Zendesk. Resolved complex client software issues, managed sensitive account data, and maintained flawless documentation accuracy. Supported internal sales and dispatch teams with clear communication to meet strict performance and quality metrics.

• Responded promptly and professionally to customer inquiries through live chat platforms, achieving a 95% satisfaction rating

• Assisted customers with product, service, and account questions using Salesforce and Zendesk customer support platforms

• Resolved complex client concerns efficiently with empathy and remote troubleshooting, reducing ticket escalation by 20% Angi Inc. Marketing & Inside Sales Consultant May 2023 - Sep 2023 Handled customer retention and inbound/outbound professional communications using HubSpot CRM. Educated clients on digital platform features with a service-first approach to maximize platform adoption. The ERC Specialists ERC Consultant Mar 2023 - May 2024 Coordinated workflows using Asana and Trello to ensure accurate, timely follow-up on complex client compliance cases. Guided business owners through digital qualification processes and created clear instructional emails. Detailed Home Cleaning Business Owner Jul 2015 - Jun 2022 Built and managed a service business with full accountability for scheduling, billing, and customer relations. Brady’s Restaurant Head Waitress Sep 2011 - Apr 2017 Delivered exceptional customer service in high-volume environments while training new staff and maintaining accurate POS transaction processing. Recognized for professionalism, patience, and effective problem-solving skills during peak operational periods.

Closet Maid Administrative Assistant & Billing Clerk Jul 2009 - May 2011 Managed office communications, CRM data, Microsoft 365 tasks, and confidential administrative and billing records while supporting accounts receivable/payable functions. Provided efficient, customer-focused support by coordinating information, maintaining accurate records, and ensuring smooth operations. Synergistiks LLC Administrative Assistant & Billing Clerk Mar 2005 - Jul 2009 Managed admin tasks such as communication, scheduling, document prep, CRM updates, and recordkeeping to support cross department workflows. Coordinated B2B communications, ensuring seamless info exchange with partners, vendors, and internal teams for smooth project execution and timely inspections. Sony Electronics Inc. Production Trainer Mar 2005 - Jul 2009 Facilitated safety and quality training sessions for large groups. Created lesson plans and maintained adherence to corporate standards.

EDUCATION

Meyersdale Area High School H.S. Diploma

LICENSES & CERTIFICATIONS

• UX/UI Design Certification: Coursera / Google • PA Insurance Certification: Exam FX SKILLS

• Technical Skills: Remote Troubleshooting, Data Security, Ticket Escalation

• Customer Support Tools: Salesforce, Zendesk, HubSpot, Live Chat Platforms, Customer Support Platforms

• Collaboration Tools: Asana, Jira, Microsoft Office 365, Google Docs

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