Operations & Reception Manager

Jasmine Smith

Norwalk, CT

203-***-**** ************@*****.*** LinkedIn/Jasmine-Smith07

RECEPTION ADMINISTRATIVE ASSISTANT OPERATIONS MANAGER

SUMMARY: Organized and detail- oriented office manager with 10 years of experience supporting operations in both retail and restaurant settings. Skilled in administrative management, staff coordination, payroll processing inventory tracking, and compliance.

CORE COMPETENCIES

Customer Service & Conflict Resolution Training & Team Leadership Staff Scheduling & Payroll Retail Operations & Merchandising Inventory Management & Accuracy

PROFESSIONAL EXPERIENCE

CVS, Norwalk, CT June 2018 – January 2024

Operations Manager

●Faced with Frequent customer complaints during peak hours.

●Reorganized front- end staffing schedules and led hands on coaching.

●which led to 30% drop in customer complaints and 4.7/5 average customer service rating.

●Conducted daily audits to assess inventory accuracy and addressed discrepancies to maintain product availaility.

●Facilitated merchandising and pricing initiatives ensuring sales floor displays aligned with promotional strategies.

The Original Pancake House, Norwalk, CT October 2014– August 2024

Front-Of- House Manager

●Enhance guest satisfaction and streamline front-of-house operations in a high-volume breakfast and brunch restaurant while managing staff performance and maintaining compliance with company standards.

●Collaborated with kitchen staff to manage ticket times and resolve bottlenecks, reducing average wait time by 15%.

●Improved sales guest satisfaction scores by 40%, as evidenced by increased positive reviews and repeat business.

●Monitored floor operations, ensuring prompt seating, accurate order entry, and timely food delivery.

●Decreased service related complaints by 25% by implementing proactive guest interaction and problem solving protocols

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Target, Norwalk, CT June 2017– February 2019

Team Leader

●Frequent stock discrepancies led to unavailable items showing as in stock.

●Conduct daily on hand audits and promptly report inventory mismatches.

●Improved inventory accuracy decreased guest order cancellations by 25%.

●Trained team members on digital fulfillment processes, ensuring accurate timely order picking and packing.

●Increased guest satisfaction scores by 10% through effective communication and timely service.

EDUCATION - FORMAT ALL CAPS CENTERED OR LEFT JUSTIFIED

MOUNT VERNON HIGH, Mount Vernon, NY

High School Diploma

PACE UNIVERSITY, White Plains, NY

Associates of Business Administration, Management

COMMUNITY INVOLVEMENT - FORMAT ALL CAPS CENTERED OR LEFT JUSTIFIED

SCHOOL VOLUNTEER

●ASSISTED WITH SCHOOL OFFICE ADMINISTRIVE

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