General Manager - Restaurant Operations Leader

Eric Smith

843-***-**** ***********@******.***

**** ****** *** **** ****** Beach, SC 29579

PROFESSIONAL SUMMARY

Proactive and high-impact General Manager with 15+ years of leadership in a high-volume, fast-paced dining environment. Focused on improving the bottom line, boosting customer satisfaction, and growing high-performing teams. Proficient at inventory control, P&L management, and applying operational strategies to improve service quality and productivity.

PROFESSIONAL EXPERIENCE

Applebee’s Bar + Grill, Conway, SC

General Manager

August 2023 – Present

●Oversaw daily operations for a casual dining restaurant with $2.8M annual revenue.

●Reduced food cost from 5% to 1.7% by tracking expenses, reducing waste, and portion control.

●Decreased labor costs from 16% to 10% through effective scheduling and cross-training.

●Controlled hiring, onboarding, and professional development for a team of 45+ employees.

●Conducted monthly P&L analysis and implemented cost-saving initiatives that improved the companies’ EBITDA.

Applebee’s Bar + Grill, Conway, SC

Assistant General Manager

October 2018 – August 2023

●Supported GM in leading operations for a high-volume restaurant

●Hiring and onboarding new team members to ensure productivity and reducing turnover.

●Conducting one-on-one meetings and performance reviews with 45+ team members.

●Ensuring guest satisfaction by delivering excellent customer service, resolving complaints, and building positive relationships with customers.

Applebee’s Bar + Grill, Myrtle Beach, SC

Assistant General Manager

September 2015 – October 2018

●Maintained food quality and inventory control.

●Advanced computer literacy and experience with restaurant management software.

●Ensured compliance with company standards and regulations on food safety and sanitation.

Applebee’s Bar + Grill, North Myrtle Beach, SC

Assistant Manager

October 2010 – September 2015

Applebee’s Bar + Grill, North Myrtle Beach, SC

Line Cook/Key Hourly

October 2008 – October 2010

CORE COMPETENCIES

●Operations Management

●Budgeting & Cost Control

●Team Leadership & Training

●Customer Service Excellence

●Food Safety & Sanitation (ServSafe Certified)

●Inventory & Vendor Management

●Computer software and POS systems

EDUCATION

Abbeville High School

Abbeville, SC

Graduated 2002

CERTIFICATIONS

ServSafe Food Protection Manager - Valid through October 2025

REFERENCES

Available upon request.

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