Customer Retention & Insurance Support Specialist

Jazmyne Dixon

Charlotte, NC ***** 704-***-**** Alternate: 980-***-**** ****************@*****.***

Professional Summary

Customer-focused professional with experience in call center operations, customer retention, insurance sales, and logistics management. Strong background in problem solving, client support, policy retention, and high-volume communication. Reliable team player who can multitask and meet performance goals in fast-paced environments. Seeking a stable role with opportunities for growth.

Work Experience

Licensed Insurance Agent / Customer Service Representative

TRANZACT — Charlotte, NC September 2024 – April 2025

Assisted Medicare-eligible clients with plan options, eligibility, and enrollment processes.

Provided high-quality customer service while maintaining confidentiality and compliance with regulations (HIPAA awareness).

Answered inbound calls, assessed customer needs, and recommended appropriate plans based on individual needs.

Passed state licensing exams and maintained required credentials during employment.

Built rapport with clients to ensure clear understanding and confidence during plan selection.

Retention Specialist

Spectrum — Charlotte, NC September 2023 – July 2024

Handled inbound retention calls to reduce customer cancellations and improve satisfaction.

Identified service issues and offered appropriate solutions, promotions, or service changes.

Documented account activity and resolved customer complaints in a timely manner.

Consistently met or exceeded retention and customer satisfaction targets.

Used de-escalation and problem-solving skills to retain accounts and maintain positive relationships.

Shipping Manager

ClickFold Plastics — Charlotte, NC March 2018 – September 2023

Oversaw daily shipping and logistics operations for manufacturing products.

Processed orders, prepared shipping labels, and coordinated delivery schedules with carriers.

Trained and supervised shipping staff to maintain accuracy and productivity.

Monitored inventory and resolved order or delivery issues promptly.

Maintained relationships with vendors and managed shipping supplies to control costs.

Education

High School Diploma

Z. B. Vance High School — Charlotte, NC 2009 – 2013

Skills

Customer Service • Call Center Operations • Medicare/Insurance Knowledge • Retention & Sales • Conflict Resolution • Order Processing & Logistics • Microsoft Office & CRM systems • Problem Solving • Strong Communication

Certifications

Licensed Insurance Agent (NC) — Life & Health (previously active)

References

Available upon request

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