Logistics Dispatch & Service Operations Manager

LOGISTIC ASSISTANT MANAGER

PROFESSIONAL SUMMARY

PROFESSIONAL SUMMARY

Results-driven logistics and transportation professional with over ten years of proven success in dispatch, customer service, and communication within fast-paced-customer-oriented environments. Highly skilled in map reading, route planning, and the use of computerized scheduling systems to optimize operational efficiency. Demonstrate thorough knowledge of OSHA standards and DOT regulations, complemented by certifications in Forklift and MEWP operation. Brings extensive hands-on experience with industrial and construction equipment, ensuring safe and effective workflow management.

AREAS OF EXPERIENCE

AREAS OF EXPERIENCE

• Logistics Management

• Data analysis & reporting

• Project Management

• Workflow Delegation

• Collaboration with Seniors

• Excel, Word, PowerPoint

• Process Development

• Accounts Receivable

PROFESSIONAL AREAS OF EXPERTISE

• Supply Chain Operation

• Communication skills

• People strategy optimization

• Employee engagement

• Teamwork

• Outlook

• Accounts Payable

• Fieldboss

National Key Account Manager

Axxiom Elevator

2026-Present

• Monitor all inbound service calls for multiple states

• Ensure service calls are accepted and dispatched within specific timeframe associated within account standards

• Plan, manage and control field service operations for specific key account customers

• Manage complex logistics for technicans

• Deliver service according to customer service contract requirements

• Coordinate and manage all third party inspections

• Ensure permits are closed upon job and inspection completion

Service Coordinator

Axxiom Elevator

2025-Present

• Create service tickets for mechanics as service calls are received

• Ensure Monthly Maintenance tickets are complete

• Coordinating with Repair Manager to ensure project timelines

• Prepare and submit permit applications

• Track permit status and follow up to ensure timely approvals

• Maintain accurate records within the permitting system

• Communicate with internal departments to gather necessary documentation

• Assist in resolving permitting issues or delays

• Provide updates on permit status to project teams

• Support Mod Team and Project Managers with administrative tasks

• Attend meetings as needed to provide permitting updates

• Ensure Compliance with local, state and federal regulations

• Schedule inspections with inspectors

• Safety Lead

• Company Signatory

District Service Coordinator

Sunbelt Rentals

2024-2025

• Collaborate with 19 store managers within the district to address issues related to malfunctioning equipment.

• Communicate timely updates regarding repair statuses and equipment exchanges.

• Conduct daily meetings via Zoom and in-person to ensure effective coordination.

• Oversee scheduling and time management for eight Road Technicians and two Drivers.

• Direct the distribution of parts to Road Technicians.

• Coordinate with drivers to facilitate accurate and prompt dispatch of rental equipment and tools to customers.

• Initiate and close work orders upon assignment and completion of service calls.

• Provide daily District service Report at days end

• Generate Purchase Order numbers for outside vendors and affiliates

• Distribute and manage all road technicians’ workload for annuals and preventive maintenance

• Accounts Payable & Receivable

• Route drivers to job sites for all exchanges and pickups within district

Service Coordinator

Sunbelt Rentals

2022-2024

• Assign Road Technicians to respond to breakdown service calls for machine diagnosis and repair.

• Coordinate with external vendors to obtain assistance with service calls as needed.

• Prepare necessary parts, filters, and materials for technicians to facilitate timely repairs.

• Communicate with customers regarding issues at their job sites.

• Provide effective solutions and resolutions for customer job site concerns.

• Generate purchase order numbers for procurement activities.

• Demonstrate strong supervisory and leadership skills.

• Exhibit proficiency in basic computer operations.

• Address and resolve customer complaints related to equipment condition or performance.

• Maintain personal and professional integrity in all interactions.

• Collaborate with equipment vendors to understand the maintenance requirements and capabilities of newly acquired inventory.

Dispatcher

Sunbelt Rentals

2021-2022

• Coordinate with both system and yard personnel to establish efficient delivery schedules, considering truck capabilities, destination distances, and estimated unloading times.

• Collaborate closely with customer service representatives to organize and confirm scheduled customer deliveries.

• Prepare invoices, delivery tickets, and all necessary shipping documentation.

• Assign drivers for the delivery of rental products, as well as for the retrieval of rental equipment following contract completion.

• Provide direct supervision and leadership for assigned drivers, overseeing daily operations and assignments.

• Demonstrate strong communication skills and effectively relay information as required.

• Utilize GPS technology and interpret maps to offer directions when necessary.

• Maintain knowledge of DOT Federal Motor Carrier Safety Regulations.

• Possess extensive experience in the operation and management of construction and industrial equipment across multiple years.

• Successfully manage a team of eight or more drivers.

• Approve driver timesheets and oversee payroll administration.

Education

• Kaplan University 2007-2010

• B.A. Travel & Hospitality Management

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